iRenata -Renata Entrepreneur is a personal brand of Renata M Barnes. Renata has been in business since 1993. Renata is a businesswoman and published author. She primarily focuses on Digital Marketing, Website Creation, SEO, and Domain Brokering.
Renata is a disabled entrepreneur that suffers from OCD and Cerebellar Atrophy. She is an Editor of Disabilityuk.co.uk & CMJUK.com Business journal. She is an advocate for mental health, disability discrimination and human rights.
Renata has a large network of over 12K connections on LinkedIn, https://www.linkedin.com/in/renata-b-48025811/
Renata offers several services for startups and SME’s. Her service includes Website Design & Development, SEO, Marketing, Advertising, Content Writing, and Graphic Design.
However, those that read this may not realize these companies work hand in hand with the government. They are shareholders in the federal bank and they get an annual dividend.
This boils down to one thing the greedy 1% do not care about humanity because if they did they would not start wars. This is just a big game of money and power.
I am angered that at the expense of the people, governments are making all this money but the big question is if we came to this world with nothing and we leave with nothing, why make so much money that you cannot take with you?
I think this article is better suited for people that may not necessarily be in business but ordinary folk like you and me. I find it totally disgusting that profiteering is going on whilst the rest of us have to suffer. There is a domino effect and consequences for our actions. If the cost of living and inflation has caused people to have mental health issues it puts more pressure on our NHS.
The 1% of this world should be less greedy and should help humanity not hinder it.
Imagine if we could activate kinetic energy as Nikola Tesla has led us to believe, imagine how we can finally start to get control of our lives.
People should be allowed to wear what they want without others making judgments. Yes, I have views and generally, keep them to myself but on this occasion, because Microsoft tried to censor my comment on an article that others were commenting about, I wanted to put my point across about how people’s mindsets are.
I tried to comment but MSN kept saying something is wrong and please accept community guidelines.
I was not being rude or offensive and was stating facts:
“So women can go around wearing clothes leaving nothing to the imagination but wearing a head covering is offensive lol”.
“I hope the idiot that beat up the woman on the London bus is found and serves time eating porridge”.
Did you know in Eastern Europe elders wear headscarves? I understand a hijab is not a headscarf it represents Muslims and their faith. But who cares what people wear or what they believe in providing it does not affect the masses.
I also understand wearing a full headdress such as a burka can be intimidating and can pose security issues. If I was a fashion designer I would design clothes that are more colorful. Wearing black in the summer months especially retains heat so it would be more beneficial to the ladies that chose to wear the head covering to wear light reflective colors.
Immigration
It actually riles me when racists blame foreigners for stealing their jobs that they themselves are too lazy to do.
Before anyone decides to start on me, I am British and my father was a Polish Veteran that fought with the British in WWII where Winston Churchill gave all veterans and families permanent residency as a thank you. I bet you didn’t know that.
After World War 2 the majority of Polish troops who had fought under British Command were unable to return to Poland now under Soviet influence and control. Many feared being taken as political prisoners.
Due to their immense contribution to the war efforts, the Poles were seen in Whitehall and the wider community as deserving of special support and assistance. Churchill singled the Poles out as ‘special’ when in a House of Commons speech he declared that:
Her Majesty’s government will never forget the debt they owe to the Polish troops who have served them so valiantly and for all those who have fought under our command…
(As cited in Tony Kushner and Katherine Knox. Refugees in an Age of Genocide. 1999)
From an early age, I remember being bullied in school as young as five where I was pushed down some concrete stairs because I could not speak English, had a foreign name and was different because of this.
Going on into my senior year at school the bullying continued, going as far as a physical altercation outside the school gates where I was punched in the face.
Then in my adult life, I was told I should not use my birth surname which was double-barrelled and just stick with the British name. I have even been told in the past to go back to where I came from, implying back to Poland yet I was born in this country.
Censorship
Fortunately for me, I have a platform where I can air my opinions without them being censored or taken down.
I am not impressed that I could not say what I wanted to say on the MSN platform.
My Fathers Autobiography
He wrote the book in his later years I think in his late 70s and I published it after he died. He was 81 when he passed away. There was no ‘Grammarly’ back then and I thought considering English was not his first spoken language it was authentic to keep the spelling and grammatical errors to show people that if an elderly man who was self-thought in using a computer, anyone can write provided they put their minds to it.
Today I placed an order with Deliveroo. I am a good customer of theirs and have given them quite a lot f business over the years in which they have somewhat performed fairly other than the one time when a delivery driver I was tracking was in the same spot for over an hour and when my food arrived it was stone cold but other than that I have not had any complaints until today.
The performance today was totally unacceptable and in a total of placing two orders, I was waiting over3 hours for my delivery.
I started to write this in anticipation of my second order not arriving. I placed the second order to claim my credit of £15 and placed my order again as I was starving, hungry. The agent said he would add £15 to my account and I would have to wait for 3-5days to get my refund in my bank account of my first order or to phone my bank to expedite it which no 1) it’s a Sunday and no banks are open and no 2) banks do not expedite refunds only the retailer can. People obviously think I was born yesterday. My first order came to £24 so I would have to find another tenner to place the same order again but thankfully the first payment never went through.
Upon my investigation withTrustpilot whilst I was waiting for my first order to arrive which was eventually canceled by customer service, I was surprised I was not the only one dissatisfied with the service in fact an astonishing 83% of customers leftone-star rating to which I said they would have 84% by the time I am finished with them.
I spoke with 4 agents and watched 6 riders arrive and leave, even at one point it turned into a map and then disappeared.
So after phoning Morrisons they said it was nothing to do with them. I then asked if they had packed the order and they told me they were unable to say, suggesting I phone Deliveroo. I argued about how would Deliveroo know if my order was packed or not. I am sure they read off scripts because the person I spoke to said he could not help me.
Deliveroo could not tell me if the order was ready at the supermarket either or if it had been taken by another rider and not delivered.
What rattled me was the last call I made whereby Deliveroo told me to contact Morrisons and you can imagine my answer when they charge the customer a service fee. What I actually said was, “is that not your job considering I am paying a service fee”.
Begrudgingly I placed the second order again and whereas in the first order I had no missing items or substitutions the second order I was waiting on had one missing item.
I think when I speak to customer service agents and tell them what I am capable of they do not take me seriously and have to decide where to post and which site suits my review best. When I say I can generate more business for a company in the same light I can also take it away.
No one should have to wait over 3 hours for a delivery because the first order was placed 11.0 7 hrs today and the second 13.40 hrs with an estimated delivery time 14.25 hrs arriving at 15.00 hrs.
I do not know what is going on with this company and I have wasted half a day messing around.
I am not impressed and will be looking to take my business elsewhere or give them a run for their money and build a reliable delivery service, website, and app, which I can do may I add, although I would support any developer if they wanted to take me up on the idea. www.ukwebsitedesigners.co.uk Ironically they have sent me a customer satisfaction survey to fill in. I am so tempted to give them my review.
This should have never happened because a “happy customer will tell their friends and family whilst an unhappy customer will tell the world“.
I love a challenge!
Update:
The second order did arrive which I am thankful for but it took over 3 hours in total. I asked why are customers having to pay a service fee when Deliveroo is charging the restaurants and the supermarkets? The explanation I had was that the service fee is so that it gives the customer a better choice and experience. I am sorry if you charge your clients, you should not also charge their clients.
In my eyes, they are burning the candle at both ends, should the CEO of Deliveroo get to see this I will just leave a link to my LinkedIn account linkedin.com/in/renata-b-48025811/ where I have over 11K connections even directors order takeout and you never know a developer may also have an idea to start a delivery service. I think there should be an on-demand delivery service, delivering anything within an hour for all retail outlets, who is with me on this?
Disappointed Boy – Emotional Distress – Frustration
AMAZON REVIEW
I normally post reviews on my marketing website but this is personal.
Yesterday I had an Eastern European Amazon Driver stick his two fingers up at me and refused to give me my parcel (Krupnik).
I was expecting two parcels yesterday and had a notification from Amazon that my one parcel failed to deliver. I looked out of my window and noticed the driver outside so I ran downstairs and waved him down. I asked could he please give me the parcel and in his very broken English he refused, said no, waved his hand up in the air and what looked like him sticking his two fingers up at me and drove off. His hand was up and his two fingers were separated in a V shape.
I then tried to phone Amazon customer service and both times I got cut off, I then used their quicker option via the text link, that’s a joke, I ended up with a robot. I then proceeded to phone again (the third time) and managed to get through and the person I spoke to said she would escalate it with the delivery manager who phoned me and said both deliveries would arrive by 10 pm yesterday.
So, 10 pm came and went and nothing so I phoned back again and was told it is still out for delivery even though the cut-off period for deliveries is 10 pm. I stated I was not going to wait all night long, so the customer service said it would be re-arranged for today (24/12/21).
I then went to sleep and this morning noticed an email to say the one parcel had been delivered to a resident on (23/12/21) at 23.28 hours. Seeing as I was asleep and my neighbors are on holiday is must have been delivered to the Ghost of Christmastide.
With now a total disdain towards Amazon at this point, I phoned back again today (24/12/21), the first time I could hardly hear anything as the connection was so bad and the phone got cut off, the second time I rang every other word the person said “please hold” proceeding to connect me to music about four times and eventually I got so sick and tired of him messing around and I ended the call. On (the third attempt), I spoke to someone and he was really understanding, he said if the parcel was not delivered today he would re-arrange delivery for tomorrow (25/12/21) and gave me credit of £5.00 for my trouble.
Apparently, Amazon does deliveries on Christmas Day?
I then waited for my delivery today (24/12/21) as discussed by the agent I spoke to and one of the items was delivered (Krupnik), so I phoned back yet again (fourth attemptto resolve the issue of the missing chocolate controller) seeing as I no longer had a tracking number for the parcel that went astray.
I ended up talking to someone who had an attitude saying he could not help me completely contradicting what the previous agent said. I insisted on speaking with his supervisor who said he would issue a refund, so why could the previous agent not do that rather than say he could not help me? Furthermore, the supervisor continued to say the item could not be delivered for Christmas Day, that he had no control over the third-party seller.
I said what about the little boy that no longer will have his Christmas present and he said I could re-order the same item and have it re-delivered for Christmas Day, totally contradicting the first statement he made.
I said that the previous agent said he would re-order it for me and waiver any delivery fees seeing it was Christmas Day, yet the supervisor I spoke with (24/12/21) said because it was a third-party seller he had no control over the delivery meaning they would give a £5.00 credit in one hand and take it away in delivery fees in the other.
I replied Amazon has successfully ruined someone’s Christmas and he replied but we gave you £5.00 credit and a refund as if I really care about the £5.00 and I had at this point the impression I should be kissing his feet and be totally grateful for the half-hearted apology and for the £5.00 they so generously gave me.
If I was to re-order the said item again I would have to pay the delivery fee to get it on Christmas Day, so what compensation have I had for my inconvenience and the emotional distress this has caused me.
**Furthermore when I tried re-ordering it again the price of the item increased and was not guaranteed to arrive on Christmas Day.
This is a total insult to what I have personally gone through in the last two days.
Will I consider developing an eCommerce platform in 2022 and give Amazon a run for their money, the possibility is worth considering and I am more than capable of doing so. Will I lessen the amount of business I do with Amazon remains to be seen?, what they fail to realize is I have more than one account as I run several businesses and spend a lot of money, so I will be eagerly awaiting a response from them?
In total, I phoned four times yesterday and a delivery manager also phoned me. Which was 5 communications and a further 4 phone calls on the (24/12/21)and I spoke to 4 people, 3 of which I had a conversation with, so in total 9 people over the fiasco of two parcels, the first parcel being Krupnik Wisniowy/Cherry Vodka Liqueur, 50 cl that the driver refused to give and gave me the two fingers, and the second parcel Chocolate Gaming Controller Set Novelty Chocolate Gift (Single Controller).
This is absolutely disgusting customer service and no one should have to go through what I have gone through.
PERSONAL NOTE FROM ME!
This is not how you should treat your customers and every customer brings in a profit, hence you should treat your customers with the highest regard regardless of what business you are in or how much they spend.
I should not be escalating it to the top of the ladder but had Amazon had a complaints email I would much rather have sent a complaint there and worked myself up the ladder if needed.
Staff needs to be trained in customer relations and no member of staff should be disrespectful or rude to a customer. If a member of staff has troubles at home they should not bring them to work and most definitely should not take out their frustration on a customer.
If a customer then raises a complaint you should not add further insult to injury!
ADD ON 25/12/21
Amazon NON-ECO FRIENDLY
To make matters even worse I gave my daughter as part of her stocking filler presents the following item: ORDER NUMBER 202-5033871-6416352 Saviland Acrylic Powder and Liquid Set, Acrylic Nail Kit. The outer packaging was sealed and so was the bottle as can be seen in the image below.
The acrylic liquid bottle (Monomer) had over 3 quarters of the solution missing. There was no spillage in the box it came in, although the box stank of acrylic solution.
So now I am having to send it back causing me further inconvenience having to take time out of my busy life to mess around finding a drop-off point.
If it shows clearly that the bottle is sealed then returning it is pointless as it cannot be resold as the whole box is open.
So Amazon is not very eco-friendly when they create carbon footprints to send back items that will end up in a landfill somewhere.
Granted Amazon may deliver in electric vehicles most of the time but returns are not done through them but through third-party couriers, who may not adopt the same principle. Amazon should review returns digitally so that it does not cause further damage to our planet. When an item is damaged and cannot be resold the recipient should simply have photographic/video evidence. It is not difficult to do this as the majority of the planet owns smartphones nowadays.
Finally seeing as I am on the Amazon Warpath if the recipient of the delivery is clearly is over the age of 18 they should not be made to show ID, yet every time I get delivery for my energy drinks I am asked to show ID. Obviously, delivery drivers are like sheep they do not have an ounce of common sense between them. Amazon should only enforce this rule if the person receiving the said parcel looks under the age of 18 and not a grown-up person that is nearly 60 years of age…Totally Ridiculous in my opinion…
It is getting to be beyond a joke having to deal with Amazon time after time.
27/01/22
NO RESPONSE FROM CEO ANDY JASSY
I never did get a response back from ‘CEO Andy Jassy’, obviously, he will see this as trivial and think he is too big for his boots to respond or get his minions to make contact.
It obviously shows that Amazon does not care about their consumers and what they have to deal with.
If on the other hand the shoe was on the other foot so to speak and I read something negative or derogatory online about myself or the company I represent I would try to reach out to the person to try and resolve the issue and get them to write a good review after the issue was resolved but to blatantly ignore someone shows a lot about the CEO and the company he/she represents.
It just shows the difference between a CEO and a Leader!
I highly recommend Harrison Teas to deliver the finest teas at competitive prices.
With the cold weather and Christmas around the corner, what better than to stay home with your feet up drinking a hot cup of tea. If you love the teas as much as I do you may wish to gift your friends, family, or colleagues this Christmas with a present that will not disappoint.
I did a social experiment yesterday by sending a link back to this website via text message to my family to see their reactions and not one of them responded, interacted, commented, shared, or liked my website. The message was delivered and opened.
I did this experiment not only to show brand awareness as some members do not know exactly what I do as they have never made an effort to find out, so I wanted to show them my personal brand rather than send numerous links to all my websites and blogs I own.
This would show valuable assets by having exact match searchable keyword and phrases domain names as well as developed websites. This would have also shown them a portfolio of digital real estate that I own.
So I was extremely disappointed that I had no response which prompted me to write a post on my other site and explain why people may not want to support you or give you the encouragement you need. https://disabledentrepreneur.uk/support-encouragement
All I can say is not only did they choose to ignore me they also opted out of spreading my personal brand awareness which would generate traffic and make me more visible it would have also helped my readers by spreading awareness about their disabilities, physical and mental. It would have helped empower more visitors to subscribe to the site.
Obviously, I do not rely on anyone helping me generate traffic, I am an SEO expert after all and I am not going to cry over spilled milk but I do learn fast and find ignorance distasteful.
Lesson Learnt.
People can scroll past my content all day long if they want, but if I reach out to certain people purposely, at least have the decency to respond, it says a lot about you if you don’t.
The critical time path is not set in stone, but depending how many websites I manage will depend on how many hours I have to dedicate in any given month. I simply do not have any spare time.
Phone Calls
I have noticed people of late randomly phoning me at all hours of the day and night even though I clearly have my business hours set on my websites.
They phone me without scheduling appointments and are oblivious to time zones even though it clearly says I am in the UK.
I cannot answer the phone as I could be in the middle of meetings or migrating or coding and cannot be disturbed. I have since put my phone on “DO NOT DISTURB” so apologies for any convenience caused but I cannot talk to you unless you book an appointment at least 24 hours in advance. Furthermore, consider putting what you wish to discuss in writing via email rather than calling.
“My Business is purely Online B2B, I do not do physical face to face meetings”.
Finally, I cannot be away from my computer as I have an online chat option that I manage for my customers so cannot take time off work or walk away and chat for 5 minutes.
Five minutes away from my computer could be the difference between a company losing businessor not and everything is trackable. I do not want to be in a position to have to explain to a business owner that I missed a chat with somebody.
I could outsource my work but I won’t because, from previous disasters stories which I have written about on my marketing site, from clients I have spoken to, I have a promise to all the businesses I manage I will not outsource work or give any virtual assistants and developers my work unless I know them personally and they are on my books.
Do not assume I can take time off work to socialize. If you are working for someone you have a guaranteed wage, whilst a self-employed entrepreneur does not, so please consider the person’s circumstances before judging or making assumptions.
Business & Life Coaching is a form of development in which a person who is experienced in the niche they are coaching, called a coach, supports the learner in personal development or client in business to achievie specific goals by providing training and guidance. The learner is sometimes called a coachee.
I specialise in startups and in disability entrepreneurship. I can also advise through my own experiences life coaching and mentoring for any individual or business that needs support in their day to day lives.
I offer a free 15 minute phone call consultation for anyone wishing to discuss anything.
Please contact me using the form below to set up a call back.
My Virtual Business Cardis a quick and easy link to my SEO Link Wheel of all my websites, blogs, and social media pages. Please note I do not outsource my work or wish to work with any company. I do not need help with SEO or Website Design and this site is merely a landing page and nothing more. I do not trade from this site. This site is just a quick overview of what I do. I simply use this site as a quick link for people to learn more about me saving myself having to write my bio out every time.
In order for the world to know who you are you need to build yourpersonal brand and announce it globally.
Building a Network of Connections helps to give your Business added exposure.
Writing and Mentoring Specialist Content that people can relate to and are inspired by helps to gain followers that value your knowledge. Hence I try to use the expertise I have accumulated over the years to motivate and inspire others.
With nearly 10 thousand followers on LinkedIn, I can safely say people are recognising who I am. I am only getting started.
My story is diverse learn more by viewing my network of static sites, blogs, and social media pages:
https://renataentrepreneur.com/irenata-my-sites
I serve B2B clients worldwide.
I manage businesses using a critical time path sample (CTP) which is set out below.
My Sample Critical Time Path.
MY SERVICES
Business Consultation
Business Coaching
Business Branding & Development
Search Engine Optimization and Social Media Optimisation
Website Design
Digital Marketing & Strategy
Advertising
Graphic Design
Editorial Photography
Commercial Photography
Photojournalism
Domain Name Sales, Acquisitions & Brokering
Public Relations
Journalistic Content Writing, Blog Posts, and Articles.
