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Amazon Attempted Christmas Delivery 2021 – Feedback CEO Andy Jassy

Disappointed Boy – Emotional Distress – Frustration

AMAZON REVIEW

I normally post reviews on my marketing website but this is personal.

Yesterday I had an Eastern European Amazon Driver stick his two fingers up at me and refused to give me my parcel (Krupnik).

I was expecting two parcels yesterday and had a notification from Amazon that my one parcel failed to deliver. I looked out of my window and noticed the driver outside so I ran downstairs and waved him down. I asked could he please give me the parcel and in his very broken English he refused, said no, waved his hand up in the air and what looked like him sticking his two fingers up at me and drove off. His hand was up and his two fingers were separated in a V shape.

I then tried to phone Amazon customer service and both times I got cut off, I then used their quicker option via the text link, that’s a joke, I ended up with a robot. I then proceeded to phone again (the third time) and managed to get through and the person I spoke to said she would escalate it with the delivery manager who phoned me and said both deliveries would arrive by 10 pm yesterday.

So, 10 pm came and went and nothing so I phoned back again and was told it is still out for delivery even though the cut-off period for deliveries is 10 pm. I stated I was not going to wait all night long, so the customer service said it would be re-arranged for today (24/12/21).

I then went to sleep and this morning noticed an email to say the one parcel had been delivered to a resident on (23/12/21) at 23.28 hours. Seeing as I was asleep and my neighbors are on holiday is must have been delivered to the Ghost of Christmastide.

With now a total disdain towards Amazon at this point, I phoned back again today (24/12/21), the first time I could hardly hear anything as the connection was so bad and the phone got cut off, the second time I rang every other word the person said “please hold” proceeding to connect me to music about four times and eventually I got so sick and tired of him messing around and I ended the call. On (the third attempt), I spoke to someone and he was really understanding, he said if the parcel was not delivered today he would re-arrange delivery for tomorrow (25/12/21) and gave me credit of £5.00 for my trouble.

Apparently, Amazon does deliveries on Christmas Day?

I then waited for my delivery today (24/12/21) as discussed by the agent I spoke to and one of the items was delivered (Krupnik), so I phoned back yet again (fourth attempt to resolve the issue of the missing chocolate controller) seeing as I no longer had a tracking number for the parcel that went astray.

I ended up talking to someone who had an attitude saying he could not help me completely contradicting what the previous agent said. I insisted on speaking with his supervisor who said he would issue a refund, so why could the previous agent not do that rather than say he could not help me? Furthermore, the supervisor continued to say the item could not be delivered for Christmas Day, that he had no control over the third-party seller.

I said what about the little boy that no longer will have his Christmas present and he said I could re-order the same item and have it re-delivered for Christmas Day, totally contradicting the first statement he made.

I said that the previous agent said he would re-order it for me and waiver any delivery fees seeing it was Christmas Day, yet the supervisor I spoke with (24/12/21) said because it was a third-party seller he had no control over the delivery meaning they would give a £5.00 credit in one hand and take it away in delivery fees in the other.

I replied Amazon has successfully ruined someone’s Christmas and he replied but we gave you £5.00 credit and a refund as if I really care about the £5.00 and I had at this point the impression I should be kissing his feet and be totally grateful for the half-hearted apology and for the £5.00 they so generously gave me.

If I was to re-order the said item again I would have to pay the delivery fee to get it on Christmas Day, so what compensation have I had for my inconvenience and the emotional distress this has caused me.

**Furthermore when I tried re-ordering it again the price of the item increased and was not guaranteed to arrive on Christmas Day.

This is a total insult to what I have personally gone through in the last two days.

Will I consider developing an eCommerce platform in 2022 and give Amazon a run for their money, the possibility is worth considering and I am more than capable of doing so. Will I lessen the amount of business I do with Amazon remains to be seen?, what they fail to realize is I have more than one account as I run several businesses and spend a lot of money, so I will be eagerly awaiting a response from them?

In total, I phoned four times yesterday and a delivery manager also phoned me. Which was 5 communications and a further 4 phone calls on the (24/12/21)and I spoke to 4 people, 3 of which I had a conversation with, so in total 9 people over the fiasco of two parcels, the first parcel being Krupnik Wisniowy/Cherry Vodka Liqueur, 50 cl that the driver refused to give and gave me the two fingers, and the second parcel Chocolate Gaming Controller Set Novelty Chocolate Gift (Single Controller).

This is absolutely disgusting customer service and no one should have to go through what I have gone through.

PERSONAL NOTE FROM ME!

This is not how you should treat your customers and every customer brings in a profit, hence you should treat your customers with the highest regard regardless of what business you are in or how much they spend.

I should not be escalating it to the top of the ladder but had Amazon had a complaints email I would much rather have sent a complaint there and worked myself up the ladder if needed.

Staff needs to be trained in customer relations and no member of staff should be disrespectful or rude to a customer. If a member of staff has troubles at home they should not bring them to work and most definitely should not take out their frustration on a customer.

If a customer then raises a complaint you should not add further insult to injury!

ADD ON 25/12/21

Amazon NON-ECO FRIENDLY

To make matters even worse I gave my daughter as part of her stocking filler presents the following item: ORDER NUMBER 202-5033871-6416352 Saviland Acrylic Powder and Liquid Set, Acrylic Nail Kit. The outer packaging was sealed and so was the bottle as can be seen in the image below.


The acrylic liquid bottle (Monomer) had over 3 quarters of the solution missing. There was no spillage in the box it came in, although the box stank of acrylic solution.

So now I am having to send it back causing me further inconvenience having to take time out of my busy life to mess around finding a drop-off point.

If it shows clearly that the bottle is sealed then returning it is pointless as it cannot be resold as the whole box is open.

So Amazon is not very eco-friendly when they create carbon footprints to send back items that will end up in a landfill somewhere.

Granted Amazon may deliver in electric vehicles most of the time but returns are not done through them but through third-party couriers, who may not adopt the same principle. Amazon should review returns digitally so that it does not cause further damage to our planet. When an item is damaged and cannot be resold the recipient should simply have photographic/video evidence. It is not difficult to do this as the majority of the planet owns smartphones nowadays.

Finally seeing as I am on the Amazon Warpath if the recipient of the delivery is clearly is over the age of 18 they should not be made to show ID, yet every time I get delivery for my energy drinks I am asked to show ID. Obviously, delivery drivers are like sheep they do not have an ounce of common sense between them. Amazon should only enforce this rule if the person receiving the said parcel looks under the age of 18 and not a grown-up person that is nearly 60 years of age…Totally Ridiculous in my opinion…

It is getting to be beyond a joke having to deal with Amazon time after time.

27/01/22

NO RESPONSE FROM CEO ANDY JASSY

I never did get a response back from ‘CEO Andy Jassy’, obviously, he will see this as trivial and think he is too big for his boots to respond or get his minions to make contact.

It obviously shows that Amazon does not care about their consumers and what they have to deal with.

If on the other hand the shoe was on the other foot so to speak and I read something negative or derogatory online about myself or the company I represent I would try to reach out to the person to try and resolve the issue and get them to write a good review after the issue was resolved but to blatantly ignore someone shows a lot about the CEO and the company he/she represents.

It just shows the difference between a CEO and a Leader!

#amazondrivers #amazon #andyjassy #badcustomerrelations #stafftraining #customerrelations #customerservice #insulttoinjury #emotionaldistress #disrespect #amazonceo #amazonandyjassy

UK Tea Store Recommendation

I highly recommend Harrison Teas to deliver the finest teas at competitive prices.

With the cold weather and Christmas around the corner, what better than to stay home with your feet up drinking a hot cup of tea. If you love the teas as much as I do you may wish to gift your friends, family, or colleagues this Christmas with a present that will not disappoint.

Everyone loves a cup of tea!

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#HarrisonTeas #CardiffTeaMerchant #TeaInfusions #UKTeaStore

Virgin Media Connectivity Issues

Virgin Media Broadband.

I have been with this company for a few years now and initially was bound by a contract in which I am now free to leave whenever it suits me. Up to just over a year ago, the service was acceptable but since Lockdown of last year, the service is appaulling.

I have over the last year or so given this company the benefit of the doubt that the issues I have been facing are being rectified.

Now considering most people are now working from home you would think they would get their act together and anything below the service that you signed for is against the consumer rights act 2015 and you have the right to get some of your money back if not all.

For me, I pay for the fastest internet going and no way do I reach those speeds ever.

So today I phoned and emphasised who I am and what I am capable of doing.

I gave them my website address and said I have a lot of connections on Linkedin nearly 10K to be precise and will make sure this company loses business if my internet goes down again.

If I am losing business then it is only right they should too!

I said I will publish random dates screenshots of all the times I have had no internet or the connectivity issues were lagging.

I have already written about them before on my marketing site:

https://marketingagency.cymrumarketing.com/2021/03/20/virgin-media-broadband-poor-service/

However, I have never done anything like sharing it on Social Media.

They are now pushing my buttons and it is time I spoke up for the nation.

I do not think they realize who I am and if it happens again I will be posting on Linkedin and on every social media platform as well as making sure Lutz Schüler the CEO gets to read it.

Companies pay me to generate leads and I am good at it.

I charge £300 per hour for my services which equates to £5.00 per minute which if you take today’s conversation into the scenario at 32 minutes talking to Virgin that is £160 that they owe me for interrupting my work, my business, and wasting my valuable time.

I have a responsibility to my paying clients to have chat open on their websites and for people to message with enquiries. This potentially can lose business for my clients if my internet goes down.

Here are some more unhappy customers in Cardiff:

https://istheservicedown.co.uk/status/virgin-media/2653822-cardiff-cardiff-wales-united-kingdom

Here is what trustpilot reviews have to say about this company:

https://uk.trustpilot.com/review/www.virginmedia.com

I am not calling their bluff, I am being serious, if my internet goes down one more time I will go out of my way to let everyone know on this planet about this company.

This Is This Evenings Speed.

UPDATE 16/07/21

So today I phone up yet again and this time I am told the reason for the issue is because my devices are not distributed properly across the bands. Apparently, I have two bandwidths and he goes onto say I need to do this that, and the other. I replied I pay for a service it is not my problem or my job how I get the service and I should not be messing around with bandwidths. This is the classic example “it’s not us it’s you” scenario and I turned around I do not have time to mess around so the call ended.

It is funny that the numerous times I have phoned up before no one bothered to mention this to me.

According to the customer services person this is what he was trying to say:

Connections best for 5 GHz band:

  • Gaming consoles
  • PCs
  • Smartphones
  • Smart TVs

Connections best for 2.4 GHz band:

  • Smart speakers
  • Smart home devices
  • Security cameras

I as a consumer should not be messing about with this and it should automatically detect what devices are being used.

Further Update: 20/07/21

So today yet again I end up phoning them again and did not even bother screen-shotting my screen only to be put through to someone who was trying to wriggle out of admitting fault. He said he need to send an engineer and I point blank refused. He then insisted I justify myself to him why I did not want an engineer.

I said there is nothing wrong with my cables and the modem was not faulty unless they send out second hand refurbished routers and wait for this he only replied he could not guarantee if I had a secondhand or refurbished router or not”…………. wtf.

He then went onto say that the previous person I spoke to last week gave me misinformation as the router automatically detects the GHz and there was no need for me to do anything. Obviously, the a##e does not know what the elbow is doing.

He continued to ask if I have any devices that are IOS and he said well that is where problem lies because of weak security and that I needed to configure the Virgin Security Setting.

I replied I do not have time for this and needed to get off the phone but he was not letting me end the call.

It is as if they are purposely hired to tick of customers.

I told him to send me the instructions via email and he said he could not write an email to me yet in the following screenshots it looks like he wrote out part of the email. So lie after lie and by some miracle, my wifi is working properly this afternoon so it cannot be anything to do with any faulty cables or equipment, and just to prove a point I will end this update with a screenshot of my internet speed.

For further reading about increasing interent speeds do read this article:

https://www.highspeedinternet.com/resources/improve-your-wi-fi-speed-in-10-simple-steps

My Linkedin Profile:

https://www.linkedin.com/in/renata-b-48025811/

#John C. Malone #Lutz Schüler #virginmedia #virginbroadband #virginmediabroadband

Support, Encouragement & Brand Awareness.

Support & Encouragement.

I did a social experiment yesterday by sending a link back to this website via text message to my family to see their reactions and not one of them responded, interacted, commented, shared, or liked my website. The message was delivered and opened.

I did this experiment not only to show brand awareness as some members do not know exactly what I do as they have never made an effort to find out, so I wanted to show them my personal brand rather than send numerous links to all my websites and blogs I own.

This would show valuable assets by having exact match searchable keyword and phrases domain names as well as developed websites. This would have also shown them a portfolio of digital real estate that I own.

So I was extremely disappointed that I had no response which prompted me to write a post on my other site and explain why people may not want to support you or give you the encouragement you need. https://disabledentrepreneur.uk/support-encouragement

All I can say is not only did they choose to ignore me they also opted out of spreading my personal brand awareness which would generate traffic and make me more visible it would have also helped my readers by spreading awareness about their disabilities, physical and mental. It would have helped empower more visitors to subscribe to the site.

Obviously, I do not rely on anyone helping me generate traffic, I am an SEO expert after all and I am not going to cry over spilled milk but I do learn fast and find ignorance distasteful.

Lesson Learnt.

People can scroll past my content all day long if they want, but if I reach out to certain people purposely, at least have the decency to respond, it says a lot about you if you don’t.

iRenata B2B Services

Sample of My Critical Time Path.

Critical Time Path

The critical time path is not set in stone, but depending how many websites I manage will depend on how many hours I have to dedicate in any given month. I simply do not have any spare time.

Phone Calls

I have noticed people of late randomly phoning me at all hours of the day and night even though I clearly have my business hours set on my websites.

They phone me without scheduling appointments and are oblivious to time zones even though it clearly says I am in the UK.

I cannot answer the phone as I could be in the middle of meetings or migrating or coding and cannot be disturbed. I have since put my phone on “DO NOT DISTURB” so apologies for any convenience caused but I cannot talk to you unless you book an appointment at least 24 hours in advance. Furthermore, consider putting what you wish to discuss in writing via email rather than calling.

My Business is purely Online B2B, I do not do physical face to face meetings”.

Finally, I cannot be away from my computer as I have an online chat option that I manage for my customers so cannot take time off work or walk away and chat for 5 minutes.

Five minutes away from my computer could be the difference between a company losing business or not and everything is trackable. I do not want to be in a position to have to explain to a business owner that I missed a chat with somebody.

I could outsource my work but I won’t because, from previous disasters stories which I have written about on my marketing site, from clients I have spoken to, I have a promise to all the businesses I manage I will not outsource work or give any virtual assistants and developers my work unless I know them personally and they are on my books.

Do not assume I can take time off work to socialize. If you are working for someone you have a guaranteed wage, whilst a self-employed entrepreneur does not, so please consider the person’s circumstances before judging or making assumptions.

I wrote about people making assumptions on my other site: https://disabledentrepreneur.uk/why-do-people-assume-or-presume

#irenata #renataentrepreneur #ukwebsitedesigners #marketingcardiff #cymrumarketing #marketingagencycymrumarketing #marketingagency #irenatb2b #irenatamarketing

Business & Life Coaching

What is Business & Life Coaching

Business & Life Coaching is a form of development in which a person who is experienced in the niche they are coaching, called a coach, supports the learner in personal development or client in business to achievie specific goals by providing training and guidance. The learner is sometimes called a coachee.

I specialise in startups and in disability entrepreneurship. I can also advise through my own experiences life coaching and mentoring for any individual or business that needs support in their day to day lives.

I offer a free 15 minute phone call consultation for anyone wishing to discuss anything.

Please contact me using the form below to set up a call back.

iRenata.com Business Card

This is My Virtual Business Card.

My Virtual Business Card is a quick and easy link to my SEO Link Wheel of all my websites, blogs, and social media pages. Please note I do not outsource my work or wish to work with any company. I do not need help with SEO or Website Design and this site is merely a landing page and nothing more. I do not trade from this site. This site is just a quick overview of what I do. I simply use this site as a quick link for people to learn more about me saving myself having to write my bio out every time.

To learn more visit my page:

In order for the world to know who you are you need to build your personal brand and announce it globally.

Building a Network of Connections helps to give your Business added exposure.

Writing and Mentoring Specialist Content that people can relate to and are inspired by helps to gain followers that value your knowledge. Hence I try to use the expertise I have accumulated over the years to motivate and inspire others.

With nearly 10 thousand followers on LinkedIn, I can safely say people are recognising who I am. I am only getting started.

My story is diverse learn more by viewing my network of static sites, blogs, and social media pages:

I serve B2B clients worldwide.

I manage businesses using a critical time path sample (CTP) which is set out below.

My Sample Critical Time Path.

MY SERVICES

  • Business Consultation
  • Business Coaching
  • Business Branding & Development
  • Search Engine Optimization and Social Media Optimisation
  • Website Design
  • Digital Marketing & Strategy
  • Advertising
  • Graphic Design
  • Editorial Photography
  • Commercial Photography
  • Photojournalism
  • Domain  Name Sales, Acquisitions & Brokering
  • Public Relations
  • Journalistic Content Writing, Blog Posts, and Articles.
  • Book Design
  • Lead Generation
  • Networking
  • Mentoring