Virgin Media Broadband.
I have been with this company for a few years now and initially was bound by a contract in which I am now free to leave whenever it suits me. Up to just over a year ago, the service was acceptable but since Lockdown of last year, the service is appaulling.
I have over the last year or so given this company the benefit of the doubt that the issues I have been facing are being rectified.
Now considering most people are now working from home you would think they would get their act together and anything below the service that you signed for is against the consumer rights act 2015 and you have the right to get some of your money back if not all.
For me, I pay for the fastest internet going, and no way I reach those speeds ever.
So today I phoned and emphasised who I am and what I am capable of doing.
I gave them my website address and said I have a lot of connections on Linkedin nearly 10K to be precise and will make sure this company loses business if my internet goes down again.
If I am losing business then it is only right they should too!
I said I will publish random dates screenshots of all the times I have had no internet or the connectivity issues were lagging.
I have already written about them before on my marketing site:
However, I have never done anything like share it on Social Media.
They are now pushing my buttons and it is time I spoke up for the nation.
I do not think they realize who I am and if it happens again I will be posting on Linkedin and on every social media platform as well as making sure Lutz Schüler the CEO gets to read it.
Companies pay me to generate leads and I am good at it.
I charge £300 per hour for my services which equates to £5.00 per minute if you take today’s conversation into the scenario at 32 minutes talking to Virgin that is £160 that they owe me for interrupting my work, my business, and wasting my valuable time.
I have a responsibility to my paying clients to have chat open on their websites and for people to message with enquiries. This potentially can lose business for my clients if my internet goes down.
Here are some more unhappy customers in Cardiff:
Here is what Trustpilot reviews have to say about this company:
I am not calling their bluff, I am being serious, if my internet goes down one more time I will go out of my way to let everyone know on this planet about this company.
So today I phone up yet again and this time I am told the reason for the issue is because my devices are not distributed properly across the bands. Apparently, I have two bandwidths and he goes onto say I need to do this that, and the other. I replied I pay for a service it is not my problem or my job how I get the service and I should not be messing around with bandwidths. This is the classic example “it’s not us it’s you” scenario and I turned around I do not have time to mess around so the call ended.
It is funny that the numerous times I have phoned up before no one bothered to mention this to me.
According to the customer services person this is what he was trying to say:
Connections best for 5 GHz band:
- Gaming consoles
- Smart TVs
Connections best for 2.4 GHz band:
- Smart speakers
- Smart home devices
- Security cameras
I as a consumer should not be messing about with this and it should automatically detect what devices are being used.
Further Update: 20/07/21
So today yet again I end up phoning them again and did not even bother screen-shotting my screen only to be put through to someone who was trying to wriggle out of admitting fault. He said he need to send an engineer and I point blank refused. He then insisted I justify myself to him why I did not want an engineer.
I said there is nothing wrong with my cables and the modem was not faulty unless they send out second hand refurbished routers and wait for this he only replied he could not guarantee if I had a secondhand or refurbished router or not”…………. wtf.
He then went onto say that the previous person I spoke to last week gave me misinformation as the router automatically detects the GHz and there was no need for me to do anything. Obviously, the a##e does not know what the elbow is doing.
He continued to ask if I have any devices that are IOS and he said well that is where problem lies because of weak security and that I needed to configure the Virgin Security Setting.
I replied I do not have time for this and needed to get off the phone but he was not letting me end the call.
It is as if they are purposely hired to tick of customers.
I told him to send me the instructions via email and he said he could not write an email to me yet in the following screenshots it looks like he wrote out part of the email. So lie after lie and by some miracle, my wifi is working properly this afternoon so it cannot be anything to do with any faulty cables or equipment, and just to prove a point I will end this update with a screenshot of my internet speed.
For further reading about increasing interent speeds do read this article:
My Linkedin Profile: