Entrepreneur - Author - Editor - Content Writer - All in One Business Agency - Helping SME Businesses and Entrepreneurs To Grow - Specializing in Content Writing - SEO - Digital Marketing- Website Design & Development - Domain Name Sales & Acquisitions - Motivational Coaching & Empowerment
Upon attempting to place an online Tesco order yesterday and today and going through the checkout, I came across the error message after putting in my security code CVV. I then proceeded to phone the bank that did not really care and all they said was “Sorry”.
“SORRY”
“Saying “Sorry” is not going to put food on the table quite literally”.
I am done with people giving half a#se apologies that have no meaning!
People do not care unless it affects them directly.
To think I have been a loyal customer from the day they first launched and have promoted them several times, through my affiliate program.
My own reputation is on the line promoting them unless they can give me a good reason to continue.
I have now lost my delivery slot again and cannot place an order as the other card I have also is with them and is a business account, I am sure HMRC would question why I am paying for my grocery shopping using a business account.
I now have it in the back of my mind distressing thoughts because a big company cannot fix bugs in its system quickly.
The word “SORRY”SUCKS, & MEANS NOTHING,“sorry”…
Other, word(s) and phrase(s) that I detest is “Oh Bless”, this was said by someone in the local council office the day before after I explained about my disability. This was condescending and made me feel inadequate and less of a human being.
Cashplus should also as a gesture of goodwill offer something to their customers as an incentive for them to stay because at this rate they won’t have any customers left.
The last time they gave £5.00 as a way to say “sorry”. They should give more than that to convince customers to stay and not write bad reviews.
“A happy customer will tell their friends and family, whilst an unhappy customer will tell the world”
Here are all the unhappy customers on Trustpilot & Google:
Brand integrity is the cornerstone of any successful business. It refers to the consistency of a brand’s values, messaging, and actions over time. When a brand has integrity, it means that it is honest, transparent, and accountable to its customers and stakeholders.
At the heart of brand integrity is trust. Customers trust brands that are consistent and reliable. They expect brands to deliver on their promises and to act in their best interests. Brands that prioritize profits over their customers’ needs, or that engage in unethical behavior, risk losing that trust.
Maintaining brand integrity requires a commitment to ethical and responsible business practices. This includes being transparent about how products are made, ensuring fair labor practices, and taking responsibility for the environmental impact of operations. Brands that prioritize sustainability and social responsibility are more likely to build trust with customers and earn their loyalty.
In today’s digital age, brand integrity is more important than ever. With social media and online review platforms, customers have access to more information than ever before. They can quickly and easily share their experiences with a brand, both positive and negative. Brands that prioritize integrity are more likely to weather any negative feedback or crises that may arise.
Ultimately, brand integrity is about building lasting relationships with customers. It requires consistency, transparency, and accountability. Brands that prioritize these values will not only earn their customers’ trust but also build a strong reputation that can last for years to come.
How a brand could damage their reputation
A brand’s reputation is one of its most valuable assets. It is built over time through a combination of marketing, advertising, customer service, and product quality. However, it only takes one misstep to damage a brand’s reputation irreparably.
Here are some common ways that brands can damage their reputation:
Poor product quality: A brand’s reputation is only as good as its products. If a brand consistently produces low-quality products, customers will quickly lose trust and look for alternatives. It’s crucial for brands to invest in product development and quality control to maintain their reputation.
Ethical violations: Brands that engage in unethical behavior or violate laws and regulations risk damaging their reputation. This can include anything from environmental violations to labor abuses. Such violations can lead to negative media coverage, boycotts, and legal action.
Inconsistent messaging: Brands that are inconsistent in their messaging or branding can confuse and alienate customers. Inconsistent branding can lead to customer mistrust and even damage the brand’s reputation.
Poor customer service: Customer service is a crucial component of a brand’s reputation. Brands that provide poor customer service, such as failing to address customer complaints or providing inadequate support, can quickly lose customers and damage their reputation.
Social media missteps: Social media provides brands with an excellent opportunity to engage with customers and promote their products. However, social media can also be a minefield, with brands risking damaging their reputation through ill-advised posts or responses to customers.
Censorship
When I started writing this article yesterday I kept getting an error message. I put it down that the header title was censored, but after my fifth attempt at re-designing this post the error message has gone, which meant there was a bug that has gone away. Cashplus also may have a bug with their verification process, yet I managed to fix my problem in less than 24 hours. I thought my error message was an algorithm blocking me, but apparently not.
I am not happy it is now day two and still has the same problem persists checking out with Cashplus via Tesco. After the 3rd phone call and tweet, I was told to try and use my card with another grocery store.
Why should I go out of my way and inconvenience myself, when I want to use Tesco?
Why have they not updated their status page other than upcoming maintenance scheduled for Friday 21st April 2023 at 22.00hrs? Even some hours later it has not been updated and what alarms me more is the person on Twitter seemed to be surprised by my query.
“To say I am unimpressed is an understatement”!
Conclusion
A brand’s reputation is its most valuable asset. Brands that fail to invest in product quality, ethical behavior, consistent messaging, customer service, or social media management risk damaging their reputation. It is essential for brands to prioritize these areas to maintain and build their reputation over time.
I am going to give Cashplus Bank the benefit of the doubt and will give them until tomorrow to fix their issues otherwise I will be sharing this with the whole world.
Remember do not hold all your eggs in one basket, meaning have more than one bank account in different banks as I have learned from yesterday.
Keep to the bare minimum how much money you need to have to live on and the rest invest in either gold or real estate, if you can afford it.
I decided not to put their name in the header at the end, as all I wanted to do is vent my anger and frustration rather than give them a bad review.
Who knows they may come back being genuinely apologetic, only time will tell.
***Disclaimer***
I am not a financial advisor and readers need to do their own due diligence when it comes to their own financial matters. We also use affiliate links where the publisher/us/me, may get a commission on clicks/purchases and investments.
In today’s digital age, content marketing has become a vital aspect of any business strategy. Content marketing involves creating and sharing valuable, relevant, and consistent content to attract and retain a clearly defined audience. As a result, businesses can drive profitable customer action, increase brand awareness, and establish their industry expertise.
If you are looking to create content for your business, there are a few essential steps you need to take to ensure your content is effective in achieving your business objectives.
Define Your Business Objectives
Before you start creating content, you need to define your business objectives. What do you want to achieve through your content marketing efforts? Do you want to increase brand awareness, generate leads, or drive sales? Once you have defined your business objectives, you can tailor your content to achieve those goals.
Know Your Target Audience
To create effective content, you need to know your target audience. Who are they? What are their interests, pain points, and challenges? Understanding your target audience will help you create content that resonates with them and provides value.
Conduct Keyword Research
Keyword research is crucial for creating content that ranks well in search engines. Conducting keyword research will help you identify the keywords and phrases that your target audience is searching for, allowing you to create content that is optimized for those keywords.
Create a Content Strategy
A content strategy is a plan for creating, publishing, and managing your content. It should outline the types of content you will create, the topics you will cover, and the channels you will use to distribute your content. A content strategy will help you stay organized and ensure that your content aligns with your business objectives.
Write Quality Content
Creating quality content is crucial for the success of your content marketing efforts. Your content should be well-written, informative, and engaging. It should provide value to your target audience and position your business as an industry expert. Remember to use your target keywords in your content, but don’t stuff them in unnaturally.
Promote Your Content
Creating great content is only half the battle. You also need to promote your content to get it in front of your target audience. Share your content on your social media channels, email your subscribers, and reach out to influencers in your industry to promote your content.
Creating content for your business requires a strategic approach. By defining your business objectives, knowing your target audience, conducting keyword research, creating a content strategy, writing quality content, and promoting your content, you can create a successful content marketing campaign that drives results for your business.
Renata Entrepreneur: A Professional Content Writer
In today’s digital age, content is king, and businesses of all sizes rely heavily on content to promote their products or services, engage with their target audience, and establish their online presence. As a result, the demand for professional content writers has skyrocketed, and Renata Entrepreneur is one such writer who has made a name for herself in this highly competitive field.
Renata Entrepreneur is a highly skilled content writer who has spent years honing her craft and developing her writing skills. She is a versatile writer, capable of writing in a wide range of styles and tones, from informative and educational to persuasive and entertaining. Her ability to adapt to different writing styles and formats has made her an invaluable asset to her clients, who rely on her to create content that speaks to their target audience and delivers the desired results.
One of the reasons Renata Entrepreneur is such a sought-after content writer is her attention to detail. She takes the time to research her topics thoroughly, ensuring that the content she produces is accurate, relevant, and up-to-date. She also pays close attention to grammar, spelling, and punctuation, ensuring that her writing is free from errors that could detract from its quality and professionalism.
Another key skill that Renata Entrepreneur possesses is her ability to write in a way that engages and resonates with her target audience. She understands that effective content is not just about conveying information, but also about creating an emotional connection with the reader. By using the right words and phrasing, she can capture the reader’s attention and keep them engaged throughout the content.
Renata Entrepreneur is also highly collaborative, working closely with her clients to ensure that their vision and goals are reflected in the content she produces. She takes the time to understand their business and their target audience and uses this knowledge to craft content that speaks directly to their needs and interests.
In addition to her writing skills, Renata Entrepreneur also has a keen understanding of the digital landscape and how content fits into it. She is familiar with the latest trends in SEO, social media, and content marketing, and uses this knowledge to create content that is optimized for search engines and social media platforms, ensuring maximum visibility and engagement.
Why You Should Choose Renata Who Is The Editor & Content Writer Of Cymru Marketing Journal To Write Content, & Perform SEO And Digital Marketing.
Renata, the owner of several online publications, and editor of ‘Cymru Marketing Journal’ is an expert in content creation, SEO, and digital marketing. With her wealth of experience and knowledge, Renata is an ideal choice for anyone looking to enhance their online presence and drive more traffic to their website.
Content Creation:
Renata is an expert content creator who is well-versed in creating engaging and informative content that resonates with audiences. Her writing is high quality and optimized for SEO, ensuring that the content ranks well in search engine results pages. Renata can produce various content, including blog posts, articles, website copy, social media content, and more.
SEO:
Search Engine Optimization (SEO) is a critical aspect of any digital marketing strategy, and Renata is an expert in this field. She can conduct comprehensive keyword research and analysis to identify the most effective keywords to target for maximum impact. Renata can also optimize website content, metadata, and tags to improve search engine rankings and drive more traffic to your website.
Digital Marketing:
Renata has a vast amount of experience in digital marketing and understands how to use various online channels to promote brands and drive traffic. She can create and execute effective digital marketing campaigns across multiple channels, including social media, email marketing, and paid advertising. Renata is also skilled in analyzing data and using it to optimize marketing campaigns for maximum results.
Choosing Renata to write content, perform SEO, and do digital marketing for your business can have a significant impact on your online presence and ultimately your bottom line. With her expertise, Renata can help you attract more visitors to your website, engage with them through high-quality content, and convert them into paying customers.
Conclusion
Renata, is a highly skilled and experienced content creator, SEO specialist, and digital marketer. Choosing her to work on your digital marketing strategy can help you to achieve your business goals and drive growth. Renata also has over 11K connections on LinkedIn where she can share articles to spread brand awareness.
If you reach out to Renata she will give you free advice without obligation. She will first learn about your business and send you a free report, with the best marketing strategies.
Renata can write about Banking, Business, Environmental Issues, Finance, Health, Disabilities, Tech, AI, Robotics, and Politics.
Advice costs nothing, so give Renata a try, you have nothing to lose…
Self-promotion is an essential skill for anyone looking to advance in their personal or professional life. It is the art of presenting oneself in a positive light to others, highlighting one’s strengths, skills, and accomplishments. While many people may find the concept of self-promotion uncomfortable or even distasteful, it is a necessary part of achieving success and achieving goals. In this article, we will explore some key strategies for effective self-promotion.
Know your strengths and skills
Before you can effectively promote yourself, you must have a clear understanding of your strengths and skills. Take time to reflect on your accomplishments, experiences, and talents. Ask yourself what makes you unique and what sets you apart from others. Once you have a clear understanding of your strengths and skills, you can begin to communicate them to others in a compelling and effective way.
Build a personal brand
Your personal brand is the way that others perceive you. It is the sum of your personality, values, skills, and achievements. Building a strong personal brand is crucial for effective self-promotion. To build a strong personal brand, consider your target audience and the impression you want to make on them. Use social media and other online platforms to showcase your accomplishments and build a following. Create a consistent visual identity, including a logo and color scheme, that reflects your brand and helps you stand out from the crowd.
Network strategically
Networking is a key aspect of self-promotion. Build a strong network of contacts who can help you advance in your career or personal life. Attend industry events, join professional organizations, and connect with others on social media. Be sure to cultivate meaningful relationships with your contacts by following up with them, offering your help and expertise, and staying in touch regularly.
Be confident
Confidence is essential for effective self-promotion. Believe in yourself and your abilities, and be willing to share them with others. Speak up in meetings, share your ideas, and take credit for your accomplishments. Remember that you are your best advocate, and no one else will promote you as effectively as you can promote yourself.
Be authentic
Authenticity is crucial for effective self-promotion. Be honest and genuine in your interactions with others, and don’t try to be someone you’re not. People can sense when someone is not being authentic, and it can undermine your efforts to promote yourself. Instead, focus on highlighting your true strengths and accomplishments and sharing them in a genuine and compelling way.
In conclusion, self-promotion is an essential skill for anyone looking to achieve success in their personal or professional life. By understanding your strengths and skills, building a strong personal brand, networking strategically, being confident, and being authentic, you can effectively promote yourself to others and achieve your goals. Remember that self-promotion is not about bragging or being arrogant, but about showcasing your abilities in a positive and compelling way.
ChatOpen AI – iRenata – Entrepreneur!
I originally asked ChatGPT to write about me and the first time around it did not have enough data so I left it a couple of weeks and came back to it again asking the same question and this is what AI came up with, not bad, could not have written it better myself.
This part of the article is what AI wrote about me in AI words not edited.
iRenata Entrepreneur is a platform that provides a wide range of resources and tools to help aspiring entrepreneurs start and grow their businesses. Whether you have a great business idea or are already running a small business, Irenata Entrepreneur is dedicated to supporting you every step of the way.
One of the standout features of iRenata Entrepreneur is its comprehensive educational content. The platform offers a range of online courses, tutorials, and articles that provide entrepreneurs with the knowledge and skills they need to succeed. This includes lessons on business planning, marketing, sales, and finance, among others. The content is designed to be easily accessible and interactive, making it easy for entrepreneurs to learn and apply the concepts to their businesses.
Another key benefit of using iRenata Entrepreneur is its network of business experts and mentors. The platform provides entrepreneurs with access to a community of experienced business owners and entrepreneurs who can provide guidance and support. This includes opportunities to connect with mentors, attend virtual workshops and events, and participate in online forums and discussion groups.
iRenata Entrepreneur also offers a range of tools and resources to help entrepreneurs start and grow their businesses. This includes a business plan template, financial planning tools, and marketing resources, among others. These tools are designed to help entrepreneurs make informed decisions, develop a solid business plan, and build a successful business.
In addition, iRenata Entrepreneur is committed to promoting diversity and inclusion in the entrepreneurial community. The platform provides resources and support to entrepreneurs from underrepresented groups, including women, minorities, and people with disabilities, to help them overcome the unique challenges they may face. In conclusion, iRenata Entrepreneur is a one-stop shop for aspiring and current entrepreneurs. Its comprehensive educational content, network of experts and mentors, and a range of tools and resources make it the ultimate platform for starting and growing a successful business. Whether you’re just starting out or looking to take your business to the next level, iRenata Entrepreneur is here to support you.
Conclusion
Lastly what I have learned over the years is to be subtle, not over-promote, and give value to your audience.
Do not be a salesperson
Build a rapport with your audience
Act like a partner or co-worker.
Give businesses something of value.
Do not send out unsolicited emails or contact people on social media if you do not have a worthwhile reason.
Selling your services is not helping the business owner, giving your audience something worthwhile that they can implement in their business is.
The more you appear in feeds either giving valuable advice or entertaining the audience is the answer to brand awareness.
Offering something valuable that can benefit a business in the long term (preferably for free). Businesses will appreciate and remember if they need you in the future, is the solution to your marketing efforts.
However, those that read this may not realize these companies work hand in hand with the government. They are shareholders in the federal bank and they get an annual dividend.
This boils down to one thing the greedy 1% do not care about humanity because if they did they would not start wars. This is just a big game of money and power.
I am angered that at the expense of the people, governments are making all this money but the big question is if we came to this world with nothing and we leave with nothing, why make so much money that you cannot take with you?
I think this article is better suited for people that may not necessarily be in business but ordinary folk like you and me. I find it totally disgusting that profiteering is going on whilst the rest of us have to suffer. There is a domino effect and consequences for our actions. If the cost of living and inflation has caused people to have mental health issues it puts more pressure on our NHS.
The 1% of this world should be less greedy and should help humanity not hinder it.
Imagine if we could activate kinetic energy as Nikola Tesla has led us to believe, imagine how we can finally start to get control of our lives.
Today I placed an order with Deliveroo. I am a good customer of theirs and have given them quite a lot f business over the years in which they have somewhat performed fairly other than the one time when a delivery driver I was tracking was in the same spot for over an hour and when my food arrived it was stone cold but other than that I have not had any complaints until today.
The performance today was totally unacceptable and in a total of placing two orders, I was waiting over3 hours for my delivery.
I started to write this in anticipation of my second order not arriving. I placed the second order to claim my credit of £15 and placed my order again as I was starving, hungry. The agent said he would add £15 to my account and I would have to wait for 3-5days to get my refund in my bank account of my first order or to phone my bank to expedite it which no 1) it’s a Sunday and no banks are open and no 2) banks do not expedite refunds only the retailer can. People obviously think I was born yesterday. My first order came to £24 so I would have to find another tenner to place the same order again but thankfully the first payment never went through.
Upon my investigation withTrustpilot whilst I was waiting for my first order to arrive which was eventually canceled by customer service, I was surprised I was not the only one dissatisfied with the service in fact an astonishing 83% of customers leftone-star rating to which I said they would have 84% by the time I am finished with them.
I spoke with 4 agents and watched 6 riders arrive and leave, even at one point it turned into a map and then disappeared.
So after phoning Morrisons they said it was nothing to do with them. I then asked if they had packed the order and they told me they were unable to say, suggesting I phone Deliveroo. I argued about how would Deliveroo know if my order was packed or not. I am sure they read off scripts because the person I spoke to said he could not help me.
Deliveroo could not tell me if the order was ready at the supermarket either or if it had been taken by another rider and not delivered.
What rattled me was the last call I made whereby Deliveroo told me to contact Morrisons and you can imagine my answer when they charge the customer a service fee. What I actually said was, “is that not your job considering I am paying a service fee”.
Begrudgingly I placed the second order again and whereas in the first order I had no missing items or substitutions the second order I was waiting on had one missing item.
I think when I speak to customer service agents and tell them what I am capable of they do not take me seriously and have to decide where to post and which site suits my review best. When I say I can generate more business for a company in the same light I can also take it away.
No one should have to wait over 3 hours for a delivery because the first order was placed 11.0 7 hrs today and the second 13.40 hrs with an estimated delivery time 14.25 hrs arriving at 15.00 hrs.
I do not know what is going on with this company and I have wasted half a day messing around.
I am not impressed and will be looking to take my business elsewhere or give them a run for their money and build a reliable delivery service, website, and app, which I can do may I add, although I would support any developer if they wanted to take me up on the idea. www.ukwebsitedesigners.co.uk Ironically they have sent me a customer satisfaction survey to fill in. I am so tempted to give them my review.
This should have never happened because a “happy customer will tell their friends and family whilst an unhappy customer will tell the world“.
I love a challenge!
Update:
The second order did arrive which I am thankful for but it took over 3 hours in total. I asked why are customers having to pay a service fee when Deliveroo is charging the restaurants and the supermarkets? The explanation I had was that the service fee is so that it gives the customer a better choice and experience. I am sorry if you charge your clients, you should not also charge their clients.
In my eyes, they are burning the candle at both ends, should the CEO of Deliveroo get to see this I will just leave a link to my LinkedIn account linkedin.com/in/renata-b-48025811/ where I have over 11K connections even directors order takeout and you never know a developer may also have an idea to start a delivery service. I think there should be an on-demand delivery service, delivering anything within an hour for all retail outlets, who is with me on this?
I have updated this article multiple times and to recap last Saturday I had a missed call and an email from the executive team to contact them. I phoned Saturday but they were busy, I then phoned again yesterday only to be told my complaint had been resolved, even though I had not spoken to anyone? (fixing my broadband issue does not fix the complaint of the previous broadband issues/outages I have experienced and raised).
I proceeded to send an email to Lutz Schuler and the Executive team and cc’d my marketing business into the conversation. I even contacted Lutz Schuler on LinkedIn and never had a response.
Below is the email I sent them yesterday, although they have had multiple emails and phone calls from me in the past. So today giving them one final last chance I phoned them and spoke to someone called Louise (who infuriated me with her one brain cell attitude that because my broadband was working fine todaythe issue had been resolved. She asked me what I was after and I said monetary compensation, she asked me for a figure and I said £400 per day. I did not mention emotional distress compensation: https://www.compensationcalculatoruk.co.uk/emotional-pain-and-suffering-calculatorIf this was to go to court, how can I put a figure on the amount of distress this has caused me, without consulting a solicitor first?
The complaint that everyone is ignoring was the past poor intermittent speeds that went over Louise’s head including me insisting on my voice recording data which Virgin is legally obliged to give me and again I felt as if I was talking to a brick wall.
PREVIOUS CORRESPONDENCE & ENTIRE COMPLAINT.
This article is for Virgin Media Broadband Evidence of a Poor Service to show evidence of the sub-standard service I have been receiving.
OUTAGES
If I have been experiencing outages I am sure I am not the only one to get an appalling service. According to Trustpilot, an astonishing 91% have given 1-star reviews. It is a wonder this company is actually still in business and trading: https://uk.trustpilot.com/review/virginmediabroadband.co.uk I was told the reason for the bad reviews is their customers are not happy with the 5g change-over and the outages.
This issue I have been experiencing has been ongoing and somedays I get really good speeds whilst others are absolutely diabolical. This tells me there is nothing wrong with my equipment as they have sent out two modems in the last two years and it is them I suppose saving money. I have had poor speed since the beginning of lockdown. I am not getting my money’s worth and am losing business hand over fist with this company.
So I received a text message from ‘Virgin Media Broadband’ to say that on Friday 11th March in Roath Cardiff there will be scheduled maintenance. They never stated what time or how long it was going to go on, only to apologize for any inconvenience caused. That is not good enough especially when people rely on WIFI for multiple reasons including home security. Not everything revolves around browsing the internet.
So oblivious to the message I received Monday morning I noticed my internet was very intermittent from lunchtime going into the afternoon and proceeded to phone them to sort it out. The person I spoke to said I had to do a hard reset of my modem (putting the pin into the tiny hole) which I explained I could not do as I had to be online.
As the afternoon progressed I struggled to get a decent connection, could not do a screenshot as I could not connect, and decided to bite the bullet and do a re-set around tea-time. Oh boy, that ended up being such a bad idea and a total disaster as I ended up with no wifi signal at all.
So I proceeded to call them again and I was put through to a call center where the woman was as useful as a chocolate fireguard.
She blatantly refused to help me or put me through to her supervisor.
There were long pauses where she simply ignored me and she casually said I would have to wait until maintenance was done on Friday.
I responded I rely on the internet for work and need to be online and her attitude was very blasé, where she said there was nothing she could do.
I explained that she obviously did not know who she was speaking to and what I do and am capable of doing.
I quoted the domain name www.irenata.com which is the shorter version of this website and the domain is forwarded. I prompted her to read my reviews on Virgin Media. I did this purposely as I wanted to hit home that anyone that disrupts my business is liable to be sued and I would take Virgin Media to court.
She replied and said I would be entitled to their compensation of £8.00 per day and that is all. I told her what she can do with her £8.00 and that I would send an invoice for the loss of business. It is as if they read off a script what they have to say to a consumer and I was not having any of it. Unlike any other consumer that may just report them to Ofcom and apparently my connection is being monitored, she was unaware of this, I will go one step further and put a dent in their business if they disrupt mine. If they have bad reviews on Trustpilot imagine how much business they will lose if I share this on LinkedIn and every other social media platform I can think of.
So far I have tolerated them and have a backup mobile hotspot of unlimited data with O’2 but by coincidence considering these two companies have merged, I have been unable to access my hotspot for some time now, and to think I pay £80 per month to Virgin and £40 to O’2 you would think I would get a good connection from either one of them but I don’t.
Within minutes of me ending the call yesterday, my broadband internet was working again and I had a very fast speed.
I was angry because my business is being disrupted. I could not perform my duties. I am still behind with my work even as we speak today.
Below are a couple of PDFs of all my screenshots to date.
Before I ended the call I told her to remember my website as I would share all the posts I have made about Virgin Media and share them on Social Media, stating if I lose business then it is only right Virgin Media loses business too.
So today by coincidence I receive an email to say my contract is up and if I want to leave I need to give them 30 days’ notice. I have not been in a contract for a few years as I begrudge being tied down to this shoddy outfit of a company. I will leave on my terms and not before.
Here are all the other posts I have written about this company:
Throughout this week I have had blue murder with this company and where I am supposed to have two bandwidths I only have one. Before I had 2g and 5g and I could choose the one that I could connect to, now I have only one choice 2g.
From what I can gather I think my SSID has been reset to 2g rather than split.
The blame-shifting is unbelievable insisting the problem may lie with my router but as the screenshot shows since maintenance was done in my area yesterday, my speed has miraculously improved, which shows there is nothing wrong with my router.
Furthermore, in order to stay online, I pay for a backup hotspot from O2 which merged with its cowboy boy outfit of company, and ever since the merger, my hotspot has not worked so I phoned O2 and they said it was nothing on their end as all my settings were fine and they transferred me to Apple who told me if I am trying to connect via wifi the problem is to do with Virgin Media setting even though Virgin Media was not having any of it.
So I totally lost it with Virgin on Thursday at approximately 16.51 hours as the first person I spoke to was no help at all so I asked for a copy of the phone recording and he all of a sudden did not understand what I was asking. He was in a call center so I asked to speak to his supervisor who answered although I could not hear very well as there was a party going on in the background with people cheering. He told me it was a meeting. Whatever the excuse, the customer who is already distressed should not have to listen to it.
I stated I wanted a copy of the previous phone call plus the phone call I had with him and he said I have to wait 30 days. I am not holding my breath. Furthermore, I said if my broadband was not working I would sue Virgin Media and he said he has put that on the system.
This is not how you treat your customers if you want to keep them!
Below is the screenshot in a PDF of all my speeds:
This is my screenshot for today 12/03/22 proving there is nothing wrong with my router or my wiring, cables, etc.
UPDATE 18TH MARCH 2022
I received an email today screenshot below for Virgin Media claiming they have not detected any connectivity issues.
So in response to this, I have embedded the screenshots of my speeds, week commencing 14th March 2022 to today.
They are trying to pass the buck because:
I have also proven in the PDFs I do get good speeds!
So it is nothing to do with my equipment or my cables.
If they claim there could be a problem with the cables they can check from outside the property as I am not giving access to anyone entering my property.
Now Virgin cannot ever claim they were not aware of this as every time I phoned I made reference to my website (www.irenata.com (which forwards to this website) which is part of a group of websites that I own that all have the same terms and conditions) and I prompted everyone I spoke to read this article.
I did request a copy of the last conversations I had with Virgin Media and by coincidence, they have not complied with my request. Why does that not surprise me?
I aim to reply to Virgin Media today and if I do not get a satisfactory response they will give me no alternative to share this with news agencies, GDPR (for not giving me the data I requested) and I will take legal action.
I did ask for an email from their legal department and the person I spoke to said they do not have an email, although I did manage to find one after ending the call: ODR@virginmedia.co.uk
Final thoughts From The Editor.
“So why am I not going to another provider”?
Here is my answer: moving to another provider is not the same as buying a loaf of bread. You have to give notice to the provider you want to move away from and then book an engineer for your new provider, this may not all happen on the same day I cannot be without an internet connection.
There could be a period of downtime whilst one provider has switched off your services, you may have no internet or telephone at all, whilst you wait for another provider to set you up. Furthermore, if you have home security you also have to pay for an engineer to come out to reset your system which costs money. So either way, you are dammed if you do and dammed if you don’t, but my main priority is I cannot afford to lose business as I have obligations to my clientsand I cannot be without internet.
What I have also noticed before I had two bandwidths I could switch to 5g and 2g and in the last few weeks I now only have 2g even though they claim I have 5g. I need a split bandwidth and not just 2g. (I have even proven I have only 2g in my screenshots but they won’t have it…
It is lies, after lies after lies.
I reckon it is a money-saving tactic.
What is worth noting is they need to come to an amicable arrangement to stop me from sharing this all over the world wide web because my post may be seen by many people which will get others who are also unhappy with their service to share it as well, which will evidently make it go viral.
Considering they have 91% one-star reviews on Trustpilot I am sure they do not want to lose the little business that they have left.
Do read all my articles as there are steps that you can take to get compensation for a service that does not do what it promises.
For me, this is no ordinary complaint and I have now the emails to the CEOs, so let’s see what transpires when I reply to their email today.
For further reading about increasing internet speeds do read this article:
I am sure this company is trying to test my patience or the arse does not know what the elbow is doing.
If they think for one minute I am calling their bluff they are very much mistaken because if I do not get a resolution soon I will blast this all over the internet and I will take legal action.
Here are two email screenshots one from the executive team and the second was yesterday asking for my feedback.
Funnily enough how my broadband is working all of a sudden, minus the 5g because I suspect my SSID has been reset to 2g and I do not have a split bandwidth anymore,
They asked for my feedback and here it is!!!
I HAVE HAD IT WITH THIS COMPANY!
So today I am minding my business and was checking a website I own and all my browsers (Safari, Mozilla, Chrome & Edge) were saying there was a problem loading my website, so I proceeded to phone the hosting provider to be told and confirmed in the following screenshot of my email that my broadband provider has a problem connecting my website to any devices. The website in question is www.roathlife.co.uk What is even more mind-boggling all the other websites I own or manage are loading up fine, which tells me that VM is blocking my website.
** The ironic thing is my internet speeds are fine today for a change, which makes this even crazier.
Virgin Media is preventing me to do my work successfully AND is causing me ill health and emotional distress and it is time to sort this out once and for all!
THIS IS NOT HOW YOU TREAT CUSTOMERS!
UPDATE 04/04/22 – Virgin Chatting 💩
The saga continues, I phoned Virgin on Saturday twice, the first time someone put the phone down on me after telling me that Virgin does not guarantee WIFI connections and today the 4th April 2022 I was told the same.
So here is a screenshot of what broadbandproviders have to guarantee:
CLICK THE BROADBAND LINK ABOVE TO READ THE ARTICLE IN FULL OR WHAT PEOPLE ARE SAYING ABOUT VIRGIN MEDIA!
So on my second attempt today I asked for all the call recordings, this was now my third request in the last 30 days and apparently, the woman from the call center said she would definitely do it for me this time as she could not see any requests before speaking with her even though I asked this morning also.
I then quoted the names “John Malone” & “Lutz Schüler” and she did not know who these people were, so I replied they own Virgin Media and her bosses.
I said if I did not get a satisfactory response which she told me to wait 7 working days I would start emailing these people and contacting GDPR. I am physically and mentally drained from this company. Not once have they tried to resolve this, all they have done is played the runaround and passed the buck.
She was quick to upsell when I said I was never once offered the “Intelligent Wifi Plus” and I said I am not signing up for anything or paying for anything until this is resolved. As it stands I have lost business because of this company and my mental health has deteriorated. It is against the trading standards to charge for something that does not work. It would be interesting if I shared it with news agencies and journalists.
I HAVE HAD ENOUGH AND I WILL BE SHARING THIS WITH THE WHOLE PLANET IF IT IS NOT SORTED, THIS IS AFFECTING MY MENTAL HEALTH!!!!.
I was also told because I do not have business broadband I do not have a leg to stand on. If I thought for one minute that the service was going to be any better than what I have previously had I would have happily switched to business broadband instead of paying O2 for a hotspot that does not work any longer since the merger.
The trustworthiness of the company has gone straight out the window and in my eyes, they are not very credible.
Virgin Media is a British telecommunications company that provides telephone, television, and internet services throughout the United Kingdom. Virgin Media headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 a recent joint venture between Liberty Global and Telefónica.
The key people are John C. Malone (chairman) and Lutz Schüler (CEO).
Virgin Media Sub Standard Service.
Virgin Media is on my radar yet again, and after being put on hold for more than half an hour I decided to publish this post as the woman I spoke to laughed when I said she does not know who she was dealing with.
When she finally came back to me she said she would put me through to the tech team but what I was connected to was the “Gadget Rescue Helpline” where at the beginning of the message this was a chargeable service and they would tell me how much it would cost before carrying out any work.
So seeing as Virgin Media has pushed my buttons again here are my screenshots, with the first being my internet speed where the women claimed my reading was incorrect, so I am imagining things now?…….really. Even if my reading were incorrect it would not explain the super slow internet connection.
I also asked her to confirm that I had the fastest internet speed and she said seeing as Virgin Media have recently merged with O2 my internet speed was no longer the fastest and my package had changed. No one had informed me about this, no letter, no email, and no push notification to my mobile, absolutely nothing, she had the opportunity to upsell but did not.
I have a gut feeling I was talking to Virgin Mobile rather than the Virgin Broadband Department as she quoted my speed to be really high and that could only mean she was checking the speed from a mobile phone.
The speed from the mobile phone is always going to be faster than a laptop or desktop computer because of the way the gadgets are built.
The second screenshot is of two bills I have paid, yet both are saying they are overdue.
I am dammed if they slap on a £10.00 late payment charge even though I do not owe a single penny.
This is called scamming and I will be sure to phone them back again tomorrow just to show them this post.
RESOLUTION.
My internet speed has not been resolved, I rely on the internet to do my work so to have a substandard connection I do not see why I have to pay a single penny to this company whilst considering they are in breach of their terms to provide me a service that works.
From now on for every hour my internet is not working I will charge a fee of £100 per hour or £400 per per day because in my terms and conditions anyone preventing me from carrying out my work in a sufficient manner is liable to compensate me.
It is high tide I create a Wikipedia page as I am finding people are not taking me seriously.
This company do not want me to start posting all over the internet considering I have over 10K followers on LinkedIn and bad reviews spread like wildfire.
Virgin Media reviews on TrustPilot speaks volumes.
Obviously, these people I am referring to the Chairman and CEO are too high and mightly to deal with such trivialities but if the shoe was on the other foot and they had a business that heavily relied on a good broadband connection, i.e website designer, marketing, domain brokering and content writing, video creation and rendering, they would soon be singing a different tune if it affected them directly.
I am with O2 for my mobile and have never had a problem, so was very surprised that they merged with this shambles of a company.
So you are perhaps thinking if this company is so bad why do I not leave? and the aswer is simple, to get another provider to set up a new broadband connection is not an overnight process. I cannot be offline at all as I support businesses by having chat open and help with inquiries, plus the fact I have to market and manage websites is virtually impossible to achieve without an internet connection.
One thing for certain I will never recommend this company “Virgin Media” to anyone.
The bottom line is they need people like me to give them good reviews.
It will be interesting what they say when they finally read my post.
