Entrepreneur - Author - Editor - Content Writer - Website Designer - Digital Marketer - Helping SME Businesses and Entrepreneurs To Grow - Advocate For Mental Health - Disability Discrimination & Human Rights

Category: REVIEWS

Reviews made by ‘Renata’ may be related to online, or physical reporting either requested by a business or reviewed by Renata herself.

IONOS Poor Customer Service

IONOS WEB BUILDER BANNER

IONOS Poor Customer Service

I received my bulk invoice in April and I queried some contracts that had PHP support craftily added. According to IONOS, they sent me an email stating they would be charging.

Disabled Entrepreneur UK Banner Logo

I suffer from Cerebellar Atrophy and Cognitive impairment which I have documented on my website www.disabledentrepreneur.uk this causes me to not read properly and jumble my words up or completely miss them out of sentences. This said I overlooked this and in retrospect, IONOS should have followed up with a reminder but as I learned to my horror failed to do.

I have since spent 5.98 hours of my time where I could have been working but had to sort the problem out. After making multiple calls my bulk invoice did not change and they attempted to take the full amount out each time.

I had to move my money out of my accounts as I foresaw that the invoice would not have changed and I was right.

It has gotten to the stage where one agent in cancelations is actually refusing to take my calls and does not ring me back. In fact, I spoke to numerous agents and all of them said they would keep me updated and none of them did.

The last person I spoke to said I should send an email to complaints, which I will do with a pending invoice from me because the issue still has not been resolved 3 weeks since I first queried it.

Telephone Calls

Total £359 minutes = 5.98 hours =£598 in lost time and business.

Bad Reviews

What IONOS fails to understand is that they should not press my buttons, unlike anyone else that will go on TrustPilot to make a review I will go one better and search engine optimize my article and share it on LinkedIn where I can connect, with CEOs, Millionaires, Billionaires, and Royalty.

Bad reviews can damage a company’s reputation, the consumer will think twice before doing business. Most people tend to read bad reviews first before making a decision to purchase a product or service.

I imagine the dent in their credibility and loss of business, this company will incur if I was to share this post. I am a digital marketer and website designer by trade I have over 11. K connections on LinkedIn https://www.linkedin.com/in/irenata-b-48025811 and will tag Achim Weiss who is the 2nd connection away from me, with only 2,629 followers meaning he would see my article.

I will translate it into German if I have to…

Let’s Do The Maths

They have refunded me £8.44 in total even though the PHP support was for 7 contracts at £7.03 each.

BANK-REDACTED-COPY

They have since sent credit notes for£6.19, not £7.03. (£7.03 x 7 = £49.21)

(£266.65 -£49.21 = £217.44)

So why is my bill still saying I owe £239.68

The contracts were:

1) 91914061 £1.20 Unknown WP Business
2) 90590784 £1.20 L*****C*********W****.co.uk
3) 85681128 £7.03 U*T**S****.co.uk
4) 85690451 £7.03 R*****E***********.com
5) 80534683 £7.03 D*******E************.uk
6) 85278136 £7.03 R******.pl
7) 86072811 £7.03 U*B*******B******.co.uk
8) 76728095 £7.03 C******P******S*********.co.uk
9) 78411787 £7.03 P**T*******W****.co.uk
10) 95971693 £00.00 Marketing Radar

But I also disputed a couple of other contracts which I guess were the £8.44 refund, not entirely sure.

So let’s do the maths my bill came to £266.65 originally they refund me £8.44 which would have dropped the bill to £258.21 yet my new updated bill says I owe £239.00 instead of £217.44

Seeing as they refunded me £8.44 my initial bill would have dropped to £258.21 and if they owed me £49.21 and refunded me £8.44 that would leave a total of £40.77 ( £40.77 – £258.21 = £217.44), not £239.68

This is causing me emotional distress.

I am so sick of this company seeing as I have been actively promoting them lately and they do this to me. What about compensation for my time spent on the phone?

I run multiple businesses and my time is valuable so we will see what they offer me as a gesture of goodwill before I invoice them for my time, I am not calling their bluff, I will be a tornado rather than a storm.

They do not want to risk me sharing this on social media.

Furthermore, I am not the only one this has happened to as you can see.

According to IONOS:

If we enable automatic updates for websites for PHP, it could potentially result in broken customer websites, leading to chaos in our support channels and an increase in complaints. Therefore, we need to prioritize the option that causes the least amount of disruption“.

However, the contradiction in the above statement is, if you are paying for managed WordPress it is their responsibility to fix issues regardless without forcing the customer to pay extra.

If you are paying for managed then manage the site, it is as simple as that…

Reference: https://disabledentrepreneur.uk/emotional-distress-compensation/

I have actively been promoting them

https://ukdomainbrokers.ukwebsitedesigners.co.uk/the-complete-guide-to-domain-names/

https://cymrumarketing.com/digital-marketing-struggles-experiences/

UK Website Designers Logo

UK Website Designers are IONOS partners but I feel I should not promote them any longer unless they give me a very good reason to do so.

Conclusion

I have written about IONOS before but I have not actively gone out of my way to share my anger on social media.

I will most certainly be sharing my thoughts with them at complaints@ionos.co.uk just thought to add this in if any of my readers have had similar problems.

My pricing as published on my website is as follows in my terms and conditions

DISRUPTION OF SERVICE PRICING

Where I was unable to work for a total of 5.98 hours which is equivalent to £598 that I lost. This meant I could not provide my services, do outbound marketing, social media campaigns or write content. I was out of pocket because I had to pay someone to do the work, therefore it impacted my business.

My Services

Cymru Marketing Business Journal Services

I therefore will pay what is outstanding and if I do not get a refund on Tuesday I will be sending an IONOS an invoice for my wasted time having to sort this mess out. I won’t be phoning them because half the time the agent’s hands are tied and you have to wait for someone to update you which is never. Unless IONOS give me a good reason to continue to promote them and run the risk of losing business from me, I will have to look for pastures greener. This behavior is a total disgrace that I have tried to sort this out for the last 3 weeks and haven’t been able to do so. Let’s see what the power of social media does if I do not get my refund!

Update 09/05/23

I phoned back yet again today and their attitude was so laid back and blasé. I was told by the first agent I would have to wait a further 14 days to get my refund. It is like getting blood out of a stone for them to pay you. I was then put through to someone in billing and I ended up with an email that read:

It is like talking to a brick wall. I have clearly done the maths and have shown in this article they owe £22.24 If I do not get this money into my bank account today by 17.00 hrs. I will be invoicing them a total of £620.24 and they will have to pay that within 7 days otherwise, I will take legal action. No customer should go through the 💩 I have gone through. Furthermore, if they happen to return the £22.24 I will also expect a gesture of goodwill from them otherwise they are in imminent danger of losing my business and will have bad publicity which I will share on every social media platform I am connected to.

How can I put my good name to this company and continue promoting them with the 💩 show of the service that they provide?

This link is being sent to the person that I spoke to today that also emailed me.

“They have cost me time and time is money”.

I am not giving them more time to sort this out and they cannot rip customers off and get away with it.

“Their credit notes mean nothing they do not propagate into credits or refunds”.

Update 10/05/23 Gesture Of Goodwill

I received an unscheduled phone call today from the escalation team. The person I spoke to seemed less than amused by how I have been treated and according to him, he has set up a meeting on how to train staff.

You need to picture the scenario I am in a meeting myself but I have to take the call. His intro should have been Is it alright to talk?

Anyway, he carried on saying he was sorry and on behalf of IONOS he is giving me a gesture of goodwill payment of £75.00 I lost 6 hours of business but who’s arguing?

Below is the screenshot of the Goodwill Gesture.

I am not taking this post down as it will serve as a reminder for anyone else that has issues with IONOS and how to deal with them.

Update 23/05/23

I am having the same problem as last month and where I received four credit notes for my latest bill my actual bill is not adjusted. So when I phoned today and I was told that the agent does not have any control of the billing system. Well, their billing system clearly is not working. I have demanded to speak with the billing department and was told that the particular agent I want to speak with has not responded. I have demanded to get a callback tomorrow morning otherwise I will be invoicing them for my time. Month after month the saga continues and I am sick to my back teeth, with the bills not being adjusted.

They are in imminent danger of losing business with me and I have a lot of contracts.

I will publish screenshots of any calls I make between now and the 30th of May 2023 and yet again I have had to move my money out of my bank account because only over my dead body are they going to collect the full amount of the invoice when they have sent me credit notes that are not worth the digital space they are using.

#ionos #ionoscustomercare #samtill #giovanni #achimweiss#badreview #badreputation #1starreviews #poorcustomerservice #phpsupport

Spread the love

Bank Card Verification Problems

Cashplus Bank Logo

Cashplus Bank Card Verification Problems

Upon attempting to place an online Tesco order yesterday and today and going through the checkout, I came across the error message after putting in my security code CVV. I then proceeded to phone the bank that did not really care and all they said was “Sorry”.

“SORRY”

“Saying “Sorry” is not going to put food on the table quite literally”.

I am done with people giving half a#se apologies that have no meaning!

People do not care unless it affects them directly. 

https://disabledentrepreneur.uk/why-people-do-not-care/

To think I have been a loyal customer from the day they first launched and have promoted them several times, through my affiliate program.

My own reputation is on the line promoting them unless they can give me a good reason to continue.

I have now lost my delivery slot again and cannot place an order as the other card I have also is with them and is a business account, I am sure HMRC would question why I am paying for my grocery shopping using a business account.

I now have it in the back of my mind distressing thoughts because a big company cannot fix bugs in its system quickly.

The word “SORRY” SUCKS, & MEANS NOTHING, “sorry”…

Other, word(s) and phrase(s) that I detest is “Oh Bless”, this was said by someone in the local council office the day before after I explained about my disability. This was condescending and made me feel inadequate and less of a human being.

Can being patronizing and condescending affect mental health? | DISABLED ENTREPRENEUR – DISABILITY UK

Gesture Of Goodwill

Cashplus should also as a gesture of goodwill offer something to their customers as an incentive for them to stay because at this rate they won’t have any customers left.

The last time they gave £5.00 as a way to say “sorry”. They should give more than that to convince customers to stay and not write bad reviews.

“A happy customer will tell their friends and family, whilst an unhappy customer will tell the world”

Here are all the unhappy customers on Trustpilot & Google:

Trustpilot Reviews

Google Reviews

Brand Integrity

Brand integrity is the cornerstone of any successful business. It refers to the consistency of a brand’s values, messaging, and actions over time. When a brand has integrity, it means that it is honest, transparent, and accountable to its customers and stakeholders.

At the heart of brand integrity is trust. Customers trust brands that are consistent and reliable. They expect brands to deliver on their promises and to act in their best interests. Brands that prioritize profits over their customers’ needs, or that engage in unethical behavior, risk losing that trust.

Maintaining brand integrity requires a commitment to ethical and responsible business practices. This includes being transparent about how products are made, ensuring fair labor practices, and taking responsibility for the environmental impact of operations. Brands that prioritize sustainability and social responsibility are more likely to build trust with customers and earn their loyalty.

In today’s digital age, brand integrity is more important than ever. With social media and online review platforms, customers have access to more information than ever before. They can quickly and easily share their experiences with a brand, both positive and negative. Brands that prioritize integrity are more likely to weather any negative feedback or crises that may arise.

Ultimately, brand integrity is about building lasting relationships with customers. It requires consistency, transparency, and accountability. Brands that prioritize these values will not only earn their customers’ trust but also build a strong reputation that can last for years to come.

How a brand could damage their reputation

A brand’s reputation is one of its most valuable assets. It is built over time through a combination of marketing, advertising, customer service, and product quality. However, it only takes one misstep to damage a brand’s reputation irreparably.

Here are some common ways that brands can damage their reputation:

  1. Poor product quality: A brand’s reputation is only as good as its products. If a brand consistently produces low-quality products, customers will quickly lose trust and look for alternatives. It’s crucial for brands to invest in product development and quality control to maintain their reputation.
  2. Ethical violations: Brands that engage in unethical behavior or violate laws and regulations risk damaging their reputation. This can include anything from environmental violations to labor abuses. Such violations can lead to negative media coverage, boycotts, and legal action.
  3. Inconsistent messaging: Brands that are inconsistent in their messaging or branding can confuse and alienate customers. Inconsistent branding can lead to customer mistrust and even damage the brand’s reputation.
  4. Poor customer service: Customer service is a crucial component of a brand’s reputation. Brands that provide poor customer service, such as failing to address customer complaints or providing inadequate support, can quickly lose customers and damage their reputation.
  5. Social media missteps: Social media provides brands with an excellent opportunity to engage with customers and promote their products. However, social media can also be a minefield, with brands risking damaging their reputation through ill-advised posts or responses to customers.

Censorship

When I started writing this article yesterday I kept getting an error message. I put it down that the header title was censored, but after my fifth attempt at re-designing this post the error message has gone, which meant there was a bug that has gone away. Cashplus also may have a bug with their verification process, yet I managed to fix my problem in less than 24 hours. I thought my error message was an algorithm blocking me, but apparently not.

I am not happy it is now day two and still has the same problem persists checking out with Cashplus via Tesco. After the 3rd phone call and tweet, I was told to try and use my card with another grocery store.

Why should I go out of my way and inconvenience myself, when I want to use Tesco?

Cashplus should be on the ball and should update their customers rather than say there are no problems on their status page. Cashplus bank service status and planned maintenance

Why have they not updated their status page other than upcoming maintenance scheduled for Friday 21st April 2023 at 22.00hrs? Even some hours later it has not been updated and what alarms me more is the person on Twitter seemed to be surprised by my query.

To say I am unimpressed is an understatement”!

Conclusion

A brand’s reputation is its most valuable asset. Brands that fail to invest in product quality, ethical behavior, consistent messaging, customer service, or social media management risk damaging their reputation. It is essential for brands to prioritize these areas to maintain and build their reputation over time.

I am going to give Cashplus Bank the benefit of the doubt and will give them until tomorrow to fix their issues otherwise I will be sharing this with the whole world.

Remember do not hold all your eggs in one basket, meaning have more than one bank account in different banks as I have learned from yesterday.

Keep to the bare minimum how much money you need to have to live on and the rest invest in either gold or real estate, if you can afford it.

I decided not to put their name in the header at the end, as all I wanted to do is vent my anger and frustration rather than give them a bad review.

Who knows they may come back being genuinely apologetic, only time will tell.

***Disclaimer***

I am not a financial advisor and readers need to do their own due diligence when it comes to their own financial matters. We also use affiliate links where the publisher/us/me, may get a commission on clicks/purchases and investments.

ADVERTISEMENT

Buy Gold, Open An Account Today!

Bullion Vault Logo

#cashplusbank #cashplusreviews #badreviews #cardverification #cvv

Spread the love

IONOS WordPress PHP add-on.

IONOS WordPress PHP add-on.

I start off today receiving my monthly bulk invoice from IONOS and to my shock and horror I see 7 contracts with an add-on of £7.03 plus vat each for a PHPExtended Support add-on.

You can just imagine the anger I was feeling seeing as non of their packages if you were to buy them state there will be an add-on charge and that all the packages in fact have PHP support included (according to the screenshots).

This is against trading standards and here are the Managed Packages.

Manage WordPress

Managed WordPress Hosting UK | From £1/month | IONOS

This Screenshot below is what I believe is a misinterpretation of wording.

Wording Misinterpretation.

Enlarged Screenshot Of Above.

This last screenshot states they do not charge more than what is stated in their packages which is a contradiction in terms, yet they sneakily added the add-on. Some of my sites have been going for a few years and some do not even have WordPress 7.02 never mind the latest version WordPress 8.0. I aim to show IONOS this article and I will screenshot proof of both the managed and unmanaged options, just in case they edit their site.

Unmanaged WordPress Packages

Most of my sites are managed but for the unmanaged here are the screenshots:

WordPress Hosting | Domain Included First Year | IONOS UK

Do take note that if they change their website after I publish this article you will know if any links are broken and you can compare both my screenshots to their published site.

Phoning Customer Support

As you can imagine I sent two emails and had autoresponders, but because I suffer from cognitive impairment I sometimes miss blocks and sentences out reading or writing and did not read that their emails are no longer monitored.

I should have just made this post and started a chat, but will need to phone them again before the 30th of this month as they have deferred payment until I back up my sites.

I did not read the email properly as I also had another email for IONOS on the 2nd March 2023 notifying me of changes, again I skimmed through the email without reading it word for word.

However, after a close inspection today, the telephone support agent told me to re-read the email again. Here is the screenshot. Nowhere in the email does it say about the costs involved in the ‘PHP Extended Support’. They could just as easily charge £100 per contract because nowhere does it state actual pricing.

Email Support (No Longer Available)

Coginitive Impairment Issues

In my defense, I stated I have cognitive impairment issues, and coincidently a website that is hosted by IONOS I actively talk about my health and may in some cases not read emails properly.

Disabled Entrepreneur UK Banner Logo
DISABILITY UK

PHP Extended Support

I was told if I disabled PHP Extended Support all my websites would crash. Considering I have Managed WordPress on all of them if that was the case I could take legal action. I aim to back up all the sites before this takes place and will not be happy if God forbid my sites go AWOL.

According to the IONOS website, I should not be worried about disabling the add-on, yet the customer support agent stated otherwise.

PHP Extended Support – IONOS Help

PHP SUPPORT

Updating PHP

I thought a managed site meant that the hosting provider updates your PHP.

Display or Change PHP Versions – IONOS Help

Update your PHP version and cancel PHP Extended Support – IONOS

My Disputed Contracts

  1. 85681128 £7.03 u*t**s***e.co.uk PHP EXTENDED SUPPORT
  2. 85690451 £7.03 r****ae*********r.com PHP EXTENDED SUPPORT
  3. 80534683 £7.03 d*******e**********r.uk PHP EXTENDED SUPPORT
  4. 85278136 £7.03 r*****a.pl PHP EXTENDED SUPPORT
  5. 86072811 £7.03 u*b*******b*****g.co.uk PHP EXTENDED SUPPORT
  6. 76728095 £7.03 c******p******s********s.co.uk PHP EXTENDED SUPPORT
  7. 78411787 £7.03 p**t******w****.co.uk PHP EXTENDED SUPPORT

Conclusion

What gets me every time is the number of agents that say “You have so many contracts“. The impression I get is they are being ungrateful and complain that I give them so much business.

Seeing as they do not have email support any longer I will start a chat next week and will forward them this article to read. No way I am going to have to repeat myself again, although I still have a couple of direct emails to people within IONOS which I may try. They certainly do want to push my buttons.

I have wanted a whole day sorting this out rather than actually doing some work. My tolerance levels are at a high because I really want to scream.

I am going to double-check that all my sites are managed and all hell will break loose if they aren’t. Why is it that some of my websites are on WordPress PHP 5 version, that is the question, yet they want to charge me for PHP Exented support for PHP 7?

I will update this article once I back up all my sites, which is a job I could have done without.

#ionos #ionoshosting #ionoswordpress #ionoswebsitedesign #ionosdomains #ionosssl #ionossql #ionoscloud #ionosecommerce #ionoswebbuilder

Spread the love

Tesco Customer Support – Review

Tesco Customer Support (Order No 5751-0867-141)

Today I made an order and realized after I received my online receipt Tesco had removed a couple of items. I proceeded then to go on their website after logging in knowing they use geolocation algorithms that the said items were plentiful.

Tesco Chicken Breast

I then proceeded to phone Tesco and was met with a COLD unsympathetic person.

I explained I have a DISABILITY and do not go out and have been a loyal Tesco shopper for many years (I did not say how many years, 35 to be precise, but whos counting).

You would think if I was in her shoes and someone came on to the phone complaining I would try to help the person, if my hands were tied I would pass the call to my manager.

Customer Service: 0330 123 4040

All she said was but we did not charge you, fair point. But what she failed to grasp is I am disabled and find it difficult to get up and down the stairs so to have two deliveries is going to put a strain on me.

I then said I was not going to pay for another £40 Tesco shop to get free delivery and for two items, I should not be charged a delivery fee when clearly the chicken breasts are in stock.

She said at the time of packing there were no suitable substitutions. The screenshot says otherwise. They stock up regularly so I do not believe the BS she was trying to feed me.

The customer service operator said she could not make me do anything. I said and I quote “you could waive the next delivery fee” and her reply was it is against company policy.

She was being awkward so I said I have a few websites and quoted the domains www.cymrumarketing.com and www.renataentrepreneur.com websites and said Tesco will not want me to do a bad review as they stand to lose business if I was to write anything.

I think she was calling my bluff and did not believe what I was saying and for a minute it went silent before she continued to say “do what you want”.

I reiterated I am disabled and own www.disabilityuk.co.uk so you would think Tesco would use discretion to help disabled people but obviously, they don’t.

I could have said “do you know who I am“, although some days I do not know who I am🤣😂, instead I said “karma will pay you back”, before putting the phone down.

My daughter said I was harsh but then again if they don’t do any favours why should I be nice? Do I feel remorseful, sure I do because you do not know what someone is going through when you become angry with them.

In all honesty, the woman I spoke to was just doing her job but if she was not trained properly, then the onus is on Tesco.

So if she gets to read this “I am sorry for being a b#tch“!

However you have to look at it from my perspective I am now one meal down and have been backed into a corner for them to deliver an item that was not in stock apparently, but miraculously became available again a few hours later although now I have to pay the delivery fee, which could have been avoided if someone used their common sense in the first instance.

Perhaps this is Tesco’s way of making extra money, by getting people to make two shops instead of one?

Should retail customer service use discretion to maintain customer loyalty

In the world of retail, customer loyalty is key to success. While a company can attract new customers through marketing and advertising, keeping them coming back is a different story. Customer service plays a significant role in building a loyal customer base. One way to maintain customer loyalty is by using discretion in customer service interactions.

Discretion is the ability to make decisions based on individual circumstances rather than following strict rules or guidelines. In retail customer service, discretion allows employees to handle unique situations in a way that benefits the customer and the company. When employees are given the freedom to make decisions, they can provide personalized service that meets the customer’s needs.

For example, let’s say a customer wants to return an item but doesn’t have the original receipt. Instead of denying the return outright, an employee who uses discretion might offer the customer store credit or a refund for the lowest sale price of the item. By using discretion, the employee can make a decision that benefits both the customer and the company, instead of following a strict return policy that could leave the customer dissatisfied and less likely to shop at the store in the future.

Using discretion in customer service can also help build trust with customers. When employees are empowered to make decisions, customers feel like they are being heard and that their individual needs are being taken into account. This creates a positive experience for the customer and can lead to increased loyalty.

However, it’s important to note that discretion should be used judiciously. Employees should be trained on when and how to use discretion, and there should be guidelines in place to ensure that employees are making decisions that benefit both the customer and the company. For example, an employee should not use discretion to give a customer a discount that is not available to other customers. This could create resentment among other customers and damage the company’s reputation.

In addition, discretion should not be used as a way to avoid following policies or rules. Instead, it should be used to provide personalized service that meets the customer’s needs while also benefiting the company. By doing so, companies can build a loyal customer base that values the service and experiences they receive.

Conclusion

Using discretion in retail customer service can be an effective way to maintain customer loyalty. When employees are empowered to make decisions based on individual circumstances, they can provide personalized service that meets the customer’s needs and builds trust. However, discretion should be used judiciously and with guidelines in place to ensure that decisions benefit both the customer and the company. By doing so, companies can create a positive experience for customers that keeps them coming back.

To think I have been a loyal customer for 35 years you would think they would care. I am gutted that I opted out of their survey as I would give them my opinion there and then.

These PLC companies only care about sales and not about customer relations or people with disabilities.

The customer support operator did not care about keeping me as a loyal customer and did not care about keeping Tesco’s good name in order let alone losing business.

I give Tesco one star for their customer support performance today.

Maybe it is about time I start shopping elsewhere.

#tesco #supermarkets #tescoreviews #badreviews #groceries #customerservice #customersupport

Spread the love

Deliveroo over 3-hour wait time.

Deliveroo over 3-hour wait time.

Today I placed an order with Deliveroo. I am a good customer of theirs and have given them quite a lot f business over the years in which they have somewhat performed fairly other than the one time when a delivery driver I was tracking was in the same spot for over an hour and when my food arrived it was stone cold but other than that I have not had any complaints until today.

The performance today was totally unacceptable and in a total of placing two orders, I was waiting over3 hours for my delivery.

I started to write this in anticipation of my second order not arriving. I placed the second order to claim my credit of £15 and placed my order again as I was starving, hungry. The agent said he would add £15 to my account and I would have to wait for 3-5days to get my refund in my bank account of my first order or to phone my bank to expedite it which no 1) it’s a Sunday and no banks are open and no 2) banks do not expedite refunds only the retailer can. People obviously think I was born yesterday. My first order came to £24 so I would have to find another tenner to place the same order again but thankfully the first payment never went through.

Upon my investigation with Trustpilot whilst I was waiting for my first order to arrive which was eventually canceled by customer service, I was surprised I was not the only one dissatisfied with the service in fact an astonishing 83% of customers left one-star rating to which I said they would have 84% by the time I am finished with them.

Deliveroo Reviews | Read Customer Service Reviews of www.deliveroo.co.uk (trustpilot.com)

I spoke with 4 agents and watched 6 riders arrive and leave, even at one point it turned into a map and then disappeared.

So after phoning Morrisons they said it was nothing to do with them. I then asked if they had packed the order and they told me they were unable to say, suggesting I phone Deliveroo. I argued about how would Deliveroo know if my order was packed or not. I am sure they read off scripts because the person I spoke to said he could not help me.

Deliveroo could not tell me if the order was ready at the supermarket either or if it had been taken by another rider and not delivered.

What rattled me was the last call I made whereby Deliveroo told me to contact Morrisons and you can imagine my answer when they charge the customer a service fee. What I actually said was, “is that not your job considering I am paying a service fee”.

Begrudgingly I placed the second order again and whereas in the first order I had no missing items or substitutions the second order I was waiting on had one missing item.

I think when I speak to customer service agents and tell them what I am capable of they do not take me seriously and have to decide where to post and which site suits my review best. When I say I can generate more business for a company in the same light I can also take it away.

No one should have to wait over 3 hours for a delivery because the first order was placed 11.0 7 hrs today and the second 13.40 hrs with an estimated delivery time 14.25 hrs arriving at 15.00 hrs.

I do not know what is going on with this company and I have wasted half a day messing around.

I am not impressed and will be looking to take my business elsewhere or give them a run for their money and build a reliable delivery service, website, and app, which I can do may I add, although I would support any developer if they wanted to take me up on the idea. www.ukwebsitedesigners.co.uk Ironically they have sent me a customer satisfaction survey to fill in. I am so tempted to give them my review.

This should have never happened because a “happy customer will tell their friends and family whilst an unhappy customer will tell the world“.

I love a challenge!

Update:

The second order did arrive which I am thankful for but it took over 3 hours in total. I asked why are customers having to pay a service fee when Deliveroo is charging the restaurants and the supermarkets? The explanation I had was that the service fee is so that it gives the customer a better choice and experience. I am sorry if you charge your clients, you should not also charge their clients.

In my eyes, they are burning the candle at both ends, should the CEO of Deliveroo get to see this I will just leave a link to my LinkedIn account linkedin.com/in/renata-b-48025811/ where I have over 11K connections even directors order takeout and you never know a developer may also have an idea to start a delivery service. I think there should be an on-demand delivery service, delivering anything within an hour for all retail outlets, who is with me on this?

For developer jobs check out the website below:

#deliveroo #justeat #beelivery #onestarreviews #badreviews #badservice

Spread the love

hilkom-digital.de – SEO Spammers

hilkom-digital.de – SEO Spammers

BAD REVIEW!

For many months now I have had many messages using my online forms on my various websites. Not only this I have had my paying clients approached by this company (hilkom-digital.de). They do not have a telephone number and they have an online chat and once they do not like how the conversation is going they turn the chat off.

They are very UNPROFESSIONAL. I have on numerous occasions tried emailing them and have had my emails bounce.

This is what the one-star reviews have to say on Trustpilot: https://uk.trustpilot.com/review/hilkom-digital.de?stars=1

I am not the only one that they are spamming which shows they are DESPERATE for work and will go to any lengths to get it.

Now I can deal with them contacting me to a certain degree but when my loyal customers forward emails from them to me then that becomes a different ball game.

I have done an SEO Audit report on this company using free third-party software https://www.seoptimer.com/hilkom-digital.de and all they have is 71 monthly visits which tells me they are desperate for work.

Perhaps I should teach them a thing or two about SEO as they have no title tag and their domain name does have one keyword DIGITAL which is a broad match.

I am sick and tired of this company as they are contacting me and my clients weekly. If they continue I will start litigation proceedings against them for harassment.

I have not and will not give them a backlink as this is not how you get customers. You do not consistently spam their websites or their client’s websites hoping to poach business. They have had plenty of chances to back off but they simply do not take the hint so they have given me no option but to write about them and not in a good light.

“I HAVE HAD ENOUGH !”

I would think twice about using this company as no doubt they will try to poach your business if you are a website designer or SEO company.

If they have one person like their Facebook page and two people follow them it does not say much about their company.

Notice at the top of the description, that they have 91 reviews, well they wrote that, and to flaunt one-star reviews does not show credibility.

The whole purpose of this post is to let them know I am not joking if they persist in spamming I will take legal action.

#unprofessionalseo #seobadreview #hilkomdigitalde #onestarreviews #badreviews

Spread the love

Amazon Attempted Christmas Delivery 2021 – Feedback CEO Andy Jassy

Disappointed Boy – Emotional Distress – Frustration

AMAZON REVIEW

I normally post reviews on my marketing website but this is personal.

Yesterday I had an Eastern European Amazon Driver stick his two fingers up at me and refused to give me my parcel (Krupnik).

I was expecting two parcels yesterday and had a notification from Amazon that my one parcel failed to deliver. I looked out of my window and noticed the driver outside so I ran downstairs and waved him down. I asked could he please give me the parcel and in his very broken English he refused, said no, waved his hand up in the air and what looked like him sticking his two fingers up at me and drove off. His hand was up and his two fingers were separated in a V shape.

I then tried to phone Amazon customer service and both times I got cut off, I then used their quicker option via the text link, that’s a joke, I ended up with a robot. I then proceeded to phone again (the third time) and managed to get through and the person I spoke to said she would escalate it with the delivery manager who phoned me and said both deliveries would arrive by 10 pm yesterday.

So, 10 pm came and went and nothing so I phoned back again and was told it is still out for delivery even though the cut-off period for deliveries is 10 pm. I stated I was not going to wait all night long, so the customer service said it would be re-arranged for today (24/12/21).

I then went to sleep and this morning noticed an email to say the one parcel had been delivered to a resident on (23/12/21) at 23.28 hours. Seeing as I was asleep and my neighbors are on holiday is must have been delivered to the Ghost of Christmastide.

With now a total disdain towards Amazon at this point, I phoned back again today (24/12/21), the first time I could hardly hear anything as the connection was so bad and the phone got cut off, the second time I rang every other word the person said “please hold” proceeding to connect me to music about four times and eventually I got so sick and tired of him messing around and I ended the call. On (the third attempt), I spoke to someone and he was really understanding, he said if the parcel was not delivered today he would re-arrange delivery for tomorrow (25/12/21) and gave me credit of £5.00 for my trouble.

Apparently, Amazon does deliveries on Christmas Day?

I then waited for my delivery today (24/12/21) as discussed by the agent I spoke to and one of the items was delivered (Krupnik), so I phoned back yet again (fourth attempt to resolve the issue of the missing chocolate controller) seeing as I no longer had a tracking number for the parcel that went astray.

I ended up talking to someone who had an attitude saying he could not help me completely contradicting what the previous agent said. I insisted on speaking with his supervisor who said he would issue a refund, so why could the previous agent not do that rather than say he could not help me? Furthermore, the supervisor continued to say the item could not be delivered for Christmas Day, that he had no control over the third-party seller.

I said what about the little boy that no longer will have his Christmas present and he said I could re-order the same item and have it re-delivered for Christmas Day, totally contradicting the first statement he made.

I said that the previous agent said he would re-order it for me and waiver any delivery fees seeing it was Christmas Day, yet the supervisor I spoke with (24/12/21) said because it was a third-party seller he had no control over the delivery meaning they would give a £5.00 credit in one hand and take it away in delivery fees in the other.

I replied Amazon has successfully ruined someone’s Christmas and he replied but we gave you £5.00 credit and a refund as if I really care about the £5.00 and I had at this point the impression I should be kissing his feet and be totally grateful for the half-hearted apology and for the £5.00 they so generously gave me.

If I was to re-order the said item again I would have to pay the delivery fee to get it on Christmas Day, so what compensation have I had for my inconvenience and the emotional distress this has caused me.

**Furthermore when I tried re-ordering it again the price of the item increased and was not guaranteed to arrive on Christmas Day.

This is a total insult to what I have personally gone through in the last two days.

Will I consider developing an eCommerce platform in 2022 and give Amazon a run for their money, the possibility is worth considering and I am more than capable of doing so. Will I lessen the amount of business I do with Amazon remains to be seen?, what they fail to realize is I have more than one account as I run several businesses and spend a lot of money, so I will be eagerly awaiting a response from them?

In total, I phoned four times yesterday and a delivery manager also phoned me. Which was 5 communications and a further 4 phone calls on the (24/12/21)and I spoke to 4 people, 3 of which I had a conversation with, so in total 9 people over the fiasco of two parcels, the first parcel being Krupnik Wisniowy/Cherry Vodka Liqueur, 50 cl that the driver refused to give and gave me the two fingers, and the second parcel Chocolate Gaming Controller Set Novelty Chocolate Gift (Single Controller).

This is absolutely disgusting customer service and no one should have to go through what I have gone through.

PERSONAL NOTE FROM ME!

This is not how you should treat your customers and every customer brings in a profit, hence you should treat your customers with the highest regard regardless of what business you are in or how much they spend.

I should not be escalating it to the top of the ladder but had Amazon had a complaints email I would much rather have sent a complaint there and worked myself up the ladder if needed.

Staff needs to be trained in customer relations and no member of staff should be disrespectful or rude to a customer. If a member of staff has troubles at home they should not bring them to work and most definitely should not take out their frustration on a customer.

If a customer then raises a complaint you should not add further insult to injury!

ADD ON 25/12/21

Amazon NON-ECO FRIENDLY

To make matters even worse I gave my daughter as part of her stocking filler presents the following item: ORDER NUMBER 202-5033871-6416352 Saviland Acrylic Powder and Liquid Set, Acrylic Nail Kit. The outer packaging was sealed and so was the bottle as can be seen in the image below.


The acrylic liquid bottle (Monomer) had over 3 quarters of the solution missing. There was no spillage in the box it came in, although the box stank of acrylic solution.

So now I am having to send it back causing me further inconvenience having to take time out of my busy life to mess around finding a drop-off point.

If it shows clearly that the bottle is sealed then returning it is pointless as it cannot be resold as the whole box is open.

So Amazon is not very eco-friendly when they create carbon footprints to send back items that will end up in a landfill somewhere.

Granted Amazon may deliver in electric vehicles most of the time but returns are not done through them but through third-party couriers, who may not adopt the same principle. Amazon should review returns digitally so that it does not cause further damage to our planet. When an item is damaged and cannot be resold the recipient should simply have photographic/video evidence. It is not difficult to do this as the majority of the planet owns smartphones nowadays.

Finally seeing as I am on the Amazon Warpath if the recipient of the delivery is clearly is over the age of 18 they should not be made to show ID, yet every time I get delivery for my energy drinks I am asked to show ID. Obviously, delivery drivers are like sheep they do not have an ounce of common sense between them. Amazon should only enforce this rule if the person receiving the said parcel looks under the age of 18 and not a grown-up person that is nearly 60 years of age…Totally Ridiculous in my opinion…

It is getting to be beyond a joke having to deal with Amazon time after time.

27/01/22

NO RESPONSE FROM CEO ANDY JASSY

I never did get a response back from ‘CEO Andy Jassy’, obviously, he will see this as trivial and think he is too big for his boots to respond or get his minions to make contact.

It obviously shows that Amazon does not care about their consumers and what they have to deal with.

If on the other hand the shoe was on the other foot so to speak and I read something negative or derogatory online about myself or the company I represent I would try to reach out to the person to try and resolve the issue and get them to write a good review after the issue was resolved but to blatantly ignore someone shows a lot about the CEO and the company he/she represents.

It just shows the difference between a CEO and a Leader!

#amazondrivers #amazon #andyjassy #badcustomerrelations #stafftraining #customerrelations #customerservice #insulttoinjury #emotionaldistress #disrespect #amazonceo #amazonandyjassy

Spread the love

© 2024 Renata Entrepreneur

Theme by Anders NorenUp ↑