Entrepreneur - Author - Editor - Content Writer - All in One Business Agency - Helping SME Businesses and Entrepreneurs To Grow - Specializing in Content Writing - SEO - Digital Marketing- Website Design & Development - Domain Name Sales & Acquisitions - Motivational Coaching & Empowerment

Category: BUSINESS COACHING

Business Coaching

Bank Card Verification Problems

Cashplus Bank Logo

Cashplus Bank Card Verification Problems

Upon attempting to place an online Tesco order yesterday and today and going through the checkout, I came across the error message after putting in my security code CVV. I then proceeded to phone the bank that did not really care and all they said was “Sorry”.

“SORRY”

“Saying “Sorry” is not going to put food on the table quite literally”.

I am done with people giving half a#se apologies that have no meaning!

People do not care unless it affects them directly. 

https://disabledentrepreneur.uk/why-people-do-not-care/

To think I have been a loyal customer from the day they first launched and have promoted them several times, through my affiliate program.

My own reputation is on the line promoting them unless they can give me a good reason to continue.

I have now lost my delivery slot again and cannot place an order as the other card I have also is with them and is a business account, I am sure HMRC would question why I am paying for my grocery shopping using a business account.

I now have it in the back of my mind distressing thoughts because a big company cannot fix bugs in its system quickly.

The word “SORRY” SUCKS, & MEANS NOTHING, “sorry”…

Other, word(s) and phrase(s) that I detest is “Oh Bless”, this was said by someone in the local council office the day before after I explained about my disability. This was condescending and made me feel inadequate and less of a human being.

Can being patronizing and condescending affect mental health? | DISABLED ENTREPRENEUR – DISABILITY UK

Gesture Of Goodwill

Cashplus should also as a gesture of goodwill offer something to their customers as an incentive for them to stay because at this rate they won’t have any customers left.

The last time they gave £5.00 as a way to say “sorry”. They should give more than that to convince customers to stay and not write bad reviews.

“A happy customer will tell their friends and family, whilst an unhappy customer will tell the world”

Here are all the unhappy customers on Trustpilot & Google:

Trustpilot Reviews

Google Reviews

Brand Integrity

Brand integrity is the cornerstone of any successful business. It refers to the consistency of a brand’s values, messaging, and actions over time. When a brand has integrity, it means that it is honest, transparent, and accountable to its customers and stakeholders.

At the heart of brand integrity is trust. Customers trust brands that are consistent and reliable. They expect brands to deliver on their promises and to act in their best interests. Brands that prioritize profits over their customers’ needs, or that engage in unethical behavior, risk losing that trust.

Maintaining brand integrity requires a commitment to ethical and responsible business practices. This includes being transparent about how products are made, ensuring fair labor practices, and taking responsibility for the environmental impact of operations. Brands that prioritize sustainability and social responsibility are more likely to build trust with customers and earn their loyalty.

In today’s digital age, brand integrity is more important than ever. With social media and online review platforms, customers have access to more information than ever before. They can quickly and easily share their experiences with a brand, both positive and negative. Brands that prioritize integrity are more likely to weather any negative feedback or crises that may arise.

Ultimately, brand integrity is about building lasting relationships with customers. It requires consistency, transparency, and accountability. Brands that prioritize these values will not only earn their customers’ trust but also build a strong reputation that can last for years to come.

How a brand could damage their reputation

A brand’s reputation is one of its most valuable assets. It is built over time through a combination of marketing, advertising, customer service, and product quality. However, it only takes one misstep to damage a brand’s reputation irreparably.

Here are some common ways that brands can damage their reputation:

  1. Poor product quality: A brand’s reputation is only as good as its products. If a brand consistently produces low-quality products, customers will quickly lose trust and look for alternatives. It’s crucial for brands to invest in product development and quality control to maintain their reputation.
  2. Ethical violations: Brands that engage in unethical behavior or violate laws and regulations risk damaging their reputation. This can include anything from environmental violations to labor abuses. Such violations can lead to negative media coverage, boycotts, and legal action.
  3. Inconsistent messaging: Brands that are inconsistent in their messaging or branding can confuse and alienate customers. Inconsistent branding can lead to customer mistrust and even damage the brand’s reputation.
  4. Poor customer service: Customer service is a crucial component of a brand’s reputation. Brands that provide poor customer service, such as failing to address customer complaints or providing inadequate support, can quickly lose customers and damage their reputation.
  5. Social media missteps: Social media provides brands with an excellent opportunity to engage with customers and promote their products. However, social media can also be a minefield, with brands risking damaging their reputation through ill-advised posts or responses to customers.

Censorship

When I started writing this article yesterday I kept getting an error message. I put it down that the header title was censored, but after my fifth attempt at re-designing this post the error message has gone, which meant there was a bug that has gone away. Cashplus also may have a bug with their verification process, yet I managed to fix my problem in less than 24 hours. I thought my error message was an algorithm blocking me, but apparently not.

I am not happy it is now day two and still has the same problem persists checking out with Cashplus via Tesco. After the 3rd phone call and tweet, I was told to try and use my card with another grocery store.

Why should I go out of my way and inconvenience myself, when I want to use Tesco?

Cashplus should be on the ball and should update their customers rather than say there are no problems on their status page. Cashplus bank service status and planned maintenance

Why have they not updated their status page other than upcoming maintenance scheduled for Friday 21st April 2023 at 22.00hrs? Even some hours later it has not been updated and what alarms me more is the person on Twitter seemed to be surprised by my query.

To say I am unimpressed is an understatement”!

Conclusion

A brand’s reputation is its most valuable asset. Brands that fail to invest in product quality, ethical behavior, consistent messaging, customer service, or social media management risk damaging their reputation. It is essential for brands to prioritize these areas to maintain and build their reputation over time.

I am going to give Cashplus Bank the benefit of the doubt and will give them until tomorrow to fix their issues otherwise I will be sharing this with the whole world.

Remember do not hold all your eggs in one basket, meaning have more than one bank account in different banks as I have learned from yesterday.

Keep to the bare minimum how much money you need to have to live on and the rest invest in either gold or real estate, if you can afford it.

I decided not to put their name in the header at the end, as all I wanted to do is vent my anger and frustration rather than give them a bad review.

Who knows they may come back being genuinely apologetic, only time will tell.

***Disclaimer***

I am not a financial advisor and readers need to do their own due diligence when it comes to their own financial matters. We also use affiliate links where the publisher/us/me, may get a commission on clicks/purchases and investments.

ADVERTISEMENT

Buy Gold, Open An Account Today!

Bullion Vault Logo

#cashplusbank #cashplusreviews #badreviews #cardverification #cvv

Spread the love

Why You Should Choose Renata To Write Your Content & Perform SEO.

Why You Should Choose Renata Who Is The Editor & Content Writer Of Cymru Marketing Journal To Write Content, & Perform SEO And Digital Marketing.

Renata, the owner of several online publications, and editor of ‘Cymru Marketing Journal’ is an expert in content creation, SEO, and digital marketing. With her wealth of experience and knowledge, Renata is an ideal choice for anyone looking to enhance their online presence and drive more traffic to their website.

Content Creation:

Renata is an expert content creator who is well-versed in creating engaging and informative content that resonates with audiences. Her writing is high quality and optimized for SEO, ensuring that the content ranks well in search engine results pages. Renata can produce various content, including blog posts, articles, website copy, social media content, and more.

SEO:

Search Engine Optimization (SEO) is a critical aspect of any digital marketing strategy, and Renata is an expert in this field. She can conduct comprehensive keyword research and analysis to identify the most effective keywords to target for maximum impact. Renata can also optimize website content, metadata, and tags to improve search engine rankings and drive more traffic to your website.

Digital Marketing:

Renata has a vast amount of experience in digital marketing and understands how to use various online channels to promote brands and drive traffic. She can create and execute effective digital marketing campaigns across multiple channels, including social media, email marketing, and paid advertising. Renata is also skilled in analyzing data and using it to optimize marketing campaigns for maximum results.

Choosing Renata to write content, perform SEO, and do digital marketing for your business can have a significant impact on your online presence and ultimately your bottom line. With her expertise, Renata can help you attract more visitors to your website, engage with them through high-quality content, and convert them into paying customers.

Conclusion

Renata, is a highly skilled and experienced content creator, SEO specialist, and digital marketer. Choosing her to work on your digital marketing strategy can help you to achieve your business goals and drive growth. Renata also has over 11K connections on LinkedIn where she can share articles to spread brand awareness.

If you reach out to Renata she will give you free advice without obligation. She will first learn about your business and send you a free report, with the best marketing strategies.

Renata can write about Banking, Business, Environmental Issues, Finance, Health, Disabilities, Tech, AI, Robotics, and Politics.

Advice costs nothing, so give Renata a try, you have nothing to lose…

Advertisement

Cymru Marketing Working in Partnership With UK Website Designers

#cymrumarketing #digitalmarketing #seo # contentwriting #proofreading #ukcontentwriters #irenata #renataentrepreneur

Spread the love

Amazon Attempted Christmas Delivery 2021 – Feedback CEO Andy Jassy

Disappointed Boy – Emotional Distress – Frustration

AMAZON REVIEW

I normally post reviews on my marketing website but this is personal.

Yesterday I had an Eastern European Amazon Driver stick his two fingers up at me and refused to give me my parcel (Krupnik).

I was expecting two parcels yesterday and had a notification from Amazon that my one parcel failed to deliver. I looked out of my window and noticed the driver outside so I ran downstairs and waved him down. I asked could he please give me the parcel and in his very broken English he refused, said no, waved his hand up in the air and what looked like him sticking his two fingers up at me and drove off. His hand was up and his two fingers were separated in a V shape.

I then tried to phone Amazon customer service and both times I got cut off, I then used their quicker option via the text link, that’s a joke, I ended up with a robot. I then proceeded to phone again (the third time) and managed to get through and the person I spoke to said she would escalate it with the delivery manager who phoned me and said both deliveries would arrive by 10 pm yesterday.

So, 10 pm came and went and nothing so I phoned back again and was told it is still out for delivery even though the cut-off period for deliveries is 10 pm. I stated I was not going to wait all night long, so the customer service said it would be re-arranged for today (24/12/21).

I then went to sleep and this morning noticed an email to say the one parcel had been delivered to a resident on (23/12/21) at 23.28 hours. Seeing as I was asleep and my neighbors are on holiday is must have been delivered to the Ghost of Christmastide.

With now a total disdain towards Amazon at this point, I phoned back again today (24/12/21), the first time I could hardly hear anything as the connection was so bad and the phone got cut off, the second time I rang every other word the person said “please hold” proceeding to connect me to music about four times and eventually I got so sick and tired of him messing around and I ended the call. On (the third attempt), I spoke to someone and he was really understanding, he said if the parcel was not delivered today he would re-arrange delivery for tomorrow (25/12/21) and gave me credit of £5.00 for my trouble.

Apparently, Amazon does deliveries on Christmas Day?

I then waited for my delivery today (24/12/21) as discussed by the agent I spoke to and one of the items was delivered (Krupnik), so I phoned back yet again (fourth attempt to resolve the issue of the missing chocolate controller) seeing as I no longer had a tracking number for the parcel that went astray.

I ended up talking to someone who had an attitude saying he could not help me completely contradicting what the previous agent said. I insisted on speaking with his supervisor who said he would issue a refund, so why could the previous agent not do that rather than say he could not help me? Furthermore, the supervisor continued to say the item could not be delivered for Christmas Day, that he had no control over the third-party seller.

I said what about the little boy that no longer will have his Christmas present and he said I could re-order the same item and have it re-delivered for Christmas Day, totally contradicting the first statement he made.

I said that the previous agent said he would re-order it for me and waiver any delivery fees seeing it was Christmas Day, yet the supervisor I spoke with (24/12/21) said because it was a third-party seller he had no control over the delivery meaning they would give a £5.00 credit in one hand and take it away in delivery fees in the other.

I replied Amazon has successfully ruined someone’s Christmas and he replied but we gave you £5.00 credit and a refund as if I really care about the £5.00 and I had at this point the impression I should be kissing his feet and be totally grateful for the half-hearted apology and for the £5.00 they so generously gave me.

If I was to re-order the said item again I would have to pay the delivery fee to get it on Christmas Day, so what compensation have I had for my inconvenience and the emotional distress this has caused me.

**Furthermore when I tried re-ordering it again the price of the item increased and was not guaranteed to arrive on Christmas Day.

This is a total insult to what I have personally gone through in the last two days.

Will I consider developing an eCommerce platform in 2022 and give Amazon a run for their money, the possibility is worth considering and I am more than capable of doing so. Will I lessen the amount of business I do with Amazon remains to be seen?, what they fail to realize is I have more than one account as I run several businesses and spend a lot of money, so I will be eagerly awaiting a response from them?

In total, I phoned four times yesterday and a delivery manager also phoned me. Which was 5 communications and a further 4 phone calls on the (24/12/21)and I spoke to 4 people, 3 of which I had a conversation with, so in total 9 people over the fiasco of two parcels, the first parcel being Krupnik Wisniowy/Cherry Vodka Liqueur, 50 cl that the driver refused to give and gave me the two fingers, and the second parcel Chocolate Gaming Controller Set Novelty Chocolate Gift (Single Controller).

This is absolutely disgusting customer service and no one should have to go through what I have gone through.

PERSONAL NOTE FROM ME!

This is not how you should treat your customers and every customer brings in a profit, hence you should treat your customers with the highest regard regardless of what business you are in or how much they spend.

I should not be escalating it to the top of the ladder but had Amazon had a complaints email I would much rather have sent a complaint there and worked myself up the ladder if needed.

Staff needs to be trained in customer relations and no member of staff should be disrespectful or rude to a customer. If a member of staff has troubles at home they should not bring them to work and most definitely should not take out their frustration on a customer.

If a customer then raises a complaint you should not add further insult to injury!

ADD ON 25/12/21

Amazon NON-ECO FRIENDLY

To make matters even worse I gave my daughter as part of her stocking filler presents the following item: ORDER NUMBER 202-5033871-6416352 Saviland Acrylic Powder and Liquid Set, Acrylic Nail Kit. The outer packaging was sealed and so was the bottle as can be seen in the image below.


The acrylic liquid bottle (Monomer) had over 3 quarters of the solution missing. There was no spillage in the box it came in, although the box stank of acrylic solution.

So now I am having to send it back causing me further inconvenience having to take time out of my busy life to mess around finding a drop-off point.

If it shows clearly that the bottle is sealed then returning it is pointless as it cannot be resold as the whole box is open.

So Amazon is not very eco-friendly when they create carbon footprints to send back items that will end up in a landfill somewhere.

Granted Amazon may deliver in electric vehicles most of the time but returns are not done through them but through third-party couriers, who may not adopt the same principle. Amazon should review returns digitally so that it does not cause further damage to our planet. When an item is damaged and cannot be resold the recipient should simply have photographic/video evidence. It is not difficult to do this as the majority of the planet owns smartphones nowadays.

Finally seeing as I am on the Amazon Warpath if the recipient of the delivery is clearly is over the age of 18 they should not be made to show ID, yet every time I get delivery for my energy drinks I am asked to show ID. Obviously, delivery drivers are like sheep they do not have an ounce of common sense between them. Amazon should only enforce this rule if the person receiving the said parcel looks under the age of 18 and not a grown-up person that is nearly 60 years of age…Totally Ridiculous in my opinion…

It is getting to be beyond a joke having to deal with Amazon time after time.

27/01/22

NO RESPONSE FROM CEO ANDY JASSY

I never did get a response back from ‘CEO Andy Jassy’, obviously, he will see this as trivial and think he is too big for his boots to respond or get his minions to make contact.

It obviously shows that Amazon does not care about their consumers and what they have to deal with.

If on the other hand the shoe was on the other foot so to speak and I read something negative or derogatory online about myself or the company I represent I would try to reach out to the person to try and resolve the issue and get them to write a good review after the issue was resolved but to blatantly ignore someone shows a lot about the CEO and the company he/she represents.

It just shows the difference between a CEO and a Leader!

#amazondrivers #amazon #andyjassy #badcustomerrelations #stafftraining #customerrelations #customerservice #insulttoinjury #emotionaldistress #disrespect #amazonceo #amazonandyjassy

Spread the love

Business & Life Coaching

What is Business & Life Coaching

Business & Life Coaching is a form of development in which a person who is experienced in the niche they are coaching, called a coach, supports the learner in personal development or client in business to achievie specific goals by providing training and guidance. The learner is sometimes called a coachee.

I specialise in startups and in disability entrepreneurship. I can also advise through my own experiences life coaching and mentoring for any individual or business that needs support in their day to day lives.

I offer a free 15 minute phone call consultation for anyone wishing to discuss anything.

Please contact me using the form below to set up a call back.

Spread the love