Cashplus Bank Card Verification Problems
Upon attempting to place an online Tesco order yesterday and today and going through the checkout, I came across the error message after putting in my security code CVV. I then proceeded to phone the bank that did not really care and all they said was “Sorry”.
“SORRY”
“Saying “Sorry” is not going to put food on the table quite literally”.
I am done with people giving half a#se apologies that have no meaning!
People do not care unless it affects them directly.
https://disabledentrepreneur.uk/why-people-do-not-care/
To think I have been a loyal customer from the day they first launched and have promoted them several times, through my affiliate program.
My own reputation is on the line promoting them unless they can give me a good reason to continue.
I have now lost my delivery slot again and cannot place an order as the other card I have also is with them and is a business account, I am sure HMRC would question why I am paying for my grocery shopping using a business account.
I now have it in the back of my mind distressing thoughts because a big company cannot fix bugs in its system quickly.
The word “SORRY” SUCKS, & MEANS NOTHING, “sorry”…
Other, word(s) and phrase(s) that I detest is “Oh Bless”, this was said by someone in the local council office the day before after I explained about my disability. This was condescending and made me feel inadequate and less of a human being.
Gesture Of Goodwill
Cashplus should also as a gesture of goodwill offer something to their customers as an incentive for them to stay because at this rate they won’t have any customers left.
The last time they gave £5.00 as a way to say “sorry”. They should give more than that to convince customers to stay and not write bad reviews.
“A happy customer will tell their friends and family, whilst an unhappy customer will tell the world”
Here are all the unhappy customers on Trustpilot & Google:
Brand Integrity
Brand integrity is the cornerstone of any successful business. It refers to the consistency of a brand’s values, messaging, and actions over time. When a brand has integrity, it means that it is honest, transparent, and accountable to its customers and stakeholders.
At the heart of brand integrity is trust. Customers trust brands that are consistent and reliable. They expect brands to deliver on their promises and to act in their best interests. Brands that prioritize profits over their customers’ needs, or that engage in unethical behavior, risk losing that trust.
Maintaining brand integrity requires a commitment to ethical and responsible business practices. This includes being transparent about how products are made, ensuring fair labor practices, and taking responsibility for the environmental impact of operations. Brands that prioritize sustainability and social responsibility are more likely to build trust with customers and earn their loyalty.
In today’s digital age, brand integrity is more important than ever. With social media and online review platforms, customers have access to more information than ever before. They can quickly and easily share their experiences with a brand, both positive and negative. Brands that prioritize integrity are more likely to weather any negative feedback or crises that may arise.
Ultimately, brand integrity is about building lasting relationships with customers. It requires consistency, transparency, and accountability. Brands that prioritize these values will not only earn their customers’ trust but also build a strong reputation that can last for years to come.
How a brand could damage their reputation
A brand’s reputation is one of its most valuable assets. It is built over time through a combination of marketing, advertising, customer service, and product quality. However, it only takes one misstep to damage a brand’s reputation irreparably.
Here are some common ways that brands can damage their reputation:
- Poor product quality: A brand’s reputation is only as good as its products. If a brand consistently produces low-quality products, customers will quickly lose trust and look for alternatives. It’s crucial for brands to invest in product development and quality control to maintain their reputation.
- Ethical violations: Brands that engage in unethical behavior or violate laws and regulations risk damaging their reputation. This can include anything from environmental violations to labor abuses. Such violations can lead to negative media coverage, boycotts, and legal action.
- Inconsistent messaging: Brands that are inconsistent in their messaging or branding can confuse and alienate customers. Inconsistent branding can lead to customer mistrust and even damage the brand’s reputation.
- Poor customer service: Customer service is a crucial component of a brand’s reputation. Brands that provide poor customer service, such as failing to address customer complaints or providing inadequate support, can quickly lose customers and damage their reputation.
- Social media missteps: Social media provides brands with an excellent opportunity to engage with customers and promote their products. However, social media can also be a minefield, with brands risking damaging their reputation through ill-advised posts or responses to customers.
Censorship
When I started writing this article yesterday I kept getting an error message. I put it down that the header title was censored, but after my fifth attempt at re-designing this post the error message has gone, which meant there was a bug that has gone away. Cashplus also may have a bug with their verification process, yet I managed to fix my problem in less than 24 hours. I thought my error message was an algorithm blocking me, but apparently not.
I am not happy it is now day two and still has the same problem persists checking out with Cashplus via Tesco. After the 3rd phone call and tweet, I was told to try and use my card with another grocery store.
Why should I go out of my way and inconvenience myself, when I want to use Tesco?
Cashplus should be on the ball and should update their customers rather than say there are no problems on their status page. Cashplus bank service status and planned maintenance
Why have they not updated their status page other than upcoming maintenance scheduled for Friday 21st April 2023 at 22.00hrs? Even some hours later it has not been updated and what alarms me more is the person on Twitter seemed to be surprised by my query.
“To say I am unimpressed is an understatement”!
Conclusion
A brand’s reputation is its most valuable asset. Brands that fail to invest in product quality, ethical behavior, consistent messaging, customer service, or social media management risk damaging their reputation. It is essential for brands to prioritize these areas to maintain and build their reputation over time.
I am going to give Cashplus Bank the benefit of the doubt and will give them until tomorrow to fix their issues otherwise I will be sharing this with the whole world.
Remember do not hold all your eggs in one basket, meaning have more than one bank account in different banks as I have learned from yesterday.
Keep to the bare minimum how much money you need to have to live on and the rest invest in either gold or real estate, if you can afford it.
I decided not to put their name in the header at the end, as all I wanted to do is vent my anger and frustration rather than give them a bad review.
Who knows they may come back being genuinely apologetic, only time will tell.
***Disclaimer***
I am not a financial advisor and readers need to do their own due diligence when it comes to their own financial matters. We also use affiliate links where the publisher/us/me, may get a commission on clicks/purchases and investments.
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