Entrepreneur - Author - Editor - Content Writer - All in One Business Agency - Helping SME Businesses and Entrepreneurs To Grow - Specializing in Content Writing - SEO - Digital Marketing- Website Design & Development - Domain Name Sales & Acquisitions - Motivational Coaching & Empowerment
Juggling Life, Health, Stress & Entrepreneurship, It’s OK to not be OK…
For the people that do not know who I am, I would like to introduce myself, by telling my story.
About Me:
My name is Renata. I was born in Shrewsbury Shropshire to Polish immigrants. My father was a Polish soldier that came to the UK during WWII and fought with the British Army. When the war was over, Winston Churchill as a thank you granted all veterans and their families permanent residency and built barracks dotted around the UK. My father and his mother were settled in Newton Abbott Devon. Ilford Park Polish Home – GOV.UK (www.gov.uk)
After the war had ended my mother came to the UK on holiday to Torquay. When her visa was about to expire the Home Office told my father to marry her and she could stay indefinitely. This hit the headlines “Home Office Proposes Marriage”. I will find the article and post it here at some point.
My parents then went on to have three children with me being the eldest followed by my two brothers.
Both my parents passed away and sadly so did my brother.
Who Am I and what Do I do:
I am a published author, editor, content writer, digital marketer, and website designer. I have many skills under my belt. I first started as a graphic designer when I left college and then set up a photography business. I still love taking photos but because of my social disconnection issues, I am now confined to my home/office.
My Journey
I have documented my journey of my health and my grief in my online health journal.
I won’t say I am 100% OK because that would be a lie, I just soldier on.
“It’s OK to not be OK”.
I find telling my story online more therapeutic than speaking to someone face-to-face or over the phone. I shy away from Zoom, Face Time or Skype calls. I would like to start a podcast or video channel but I am not 100% ok with showing myself at the moment.
I sometimes find it hard to focus and some days I would much rather bury my head in the sand and wait for the world to pass me by, but I know I have a purpose and that is to share my story.
When my autobiography gets published I will leave no stone unturned. Don’t get me wrong I have forgiven every person that has wronged me, knowing that God will forgive me and punish them, yet I want to remind every person that I have not forgotten and never will. It will give me closure and open a new chapter in my life.
After my brother passed away it was the straw that broke the camel’s back. I was devastated beyond comprehension and I wanted someone to tell me everything was going to be OK. Other than my daughter who was only a child then I had no one to whom I could turn. My youngest brother was in the USA and I felt I had no one, that is until this man entered my life.
I had met him on a few occasions before and my first impression, he was an arrogant drunk, I should have listened to my gut feeling but after a few more times of meeting him when he was sober he was charming and funny, no way could I have foreseen what was coming my way.
I should have trusted my intuition but I was desperate for companionship and I remember my late brother’s words that after ten years of being divorced, it was time to start dating and meet someone. How wrong was that advice? I was happy until my brother passed away. Don’t get me wrong both my parents dying hit me hard, but for my brother to die as well I was inconsolable. It was then I needed a shoulder to cry on, a distraction from my sorrow and despair, and for a while, I started to see a light at the end of the tunnel until one day it became dark.
I should have seen the signs but I had never met anyone like that before and was not a psychologist or psychotherapist to know better. I did not know anything about domestic violence or narcissism and had never experienced so much anger and rage in my entire life. I never expected to see it from someone I confided in and was starting to trust.
I could say I was naive, but I was so desperately trying to hang onto hope until it hit home quite literally that the devil can be disguised in sheep’s clothing.
Self Help Therapy
I have since started to rebuild my life one small step at a time but there are always reminders of him even though he is long gone.
An example of this is when I set up his Gmail account many moons ago and because he could not read English he told me to forward his inbox to mine. Most of his mail issent to the spam folder and I have tried blocking him but it only works if he would send direct messages. I do not want to close my email account as that is where most of my important emails go or drop catch. So the day I started to write this article, I had to unblock him to send him instructions on how to un-forward and delete my email. I did not think I would ever have to interact with him again, I never wanted to speak to him again, let alone cross paths.
Intrusive Thoughts, Fear, Stress & Doubt
How can I move on with my life if I am always looking over my shoulder?
My life has got to the stage where I need to focus on love and empowerment, not only helping myself but also helping others experiencing similar issues as me or people with disabilities. I have developed a site specifically for disabled entrepreneurs.
I am at the stage of my life to learn as much as I can and teach others what I have learned.
Learning To Re-Wire My Subconscious Mind.
I will be focusing on Neuroplasticity, Psychotherapy, Art Therapy, and Writing. I aim to write a few books this year, although I have days that I simply do not want to do anything, and at the time of starting this post was one of those days.
My Business Services
My services will always be available but I need to start focusing on myself and start to love myself again. I was at a point in my life where I hated myself and the world around me. I still avoid human interaction as much as possible. Other than the delivery drivers, workmen, contractors, and couriers I do socialize. I prefer my own company, once bitten twice shy as they say.
My Frustrations
I have daily frustrations and struggles, juggling life and staying positive. I turn to my sites to release the tensions and will have a friendly chat with AI when need be. I aim to integrate my version of AI soon (www.renataai.com)
In today’s digital age, content marketing has become a vital aspect of any business strategy. Content marketing involves creating and sharing valuable, relevant, and consistent content to attract and retain a clearly defined audience. As a result, businesses can drive profitable customer action, increase brand awareness, and establish their industry expertise.
If you are looking to create content for your business, there are a few essential steps you need to take to ensure your content is effective in achieving your business objectives.
Define Your Business Objectives
Before you start creating content, you need to define your business objectives. What do you want to achieve through your content marketing efforts? Do you want to increase brand awareness, generate leads, or drive sales? Once you have defined your business objectives, you can tailor your content to achieve those goals.
Know Your Target Audience
To create effective content, you need to know your target audience. Who are they? What are their interests, pain points, and challenges? Understanding your target audience will help you create content that resonates with them and provides value.
Conduct Keyword Research
Keyword research is crucial for creating content that ranks well in search engines. Conducting keyword research will help you identify the keywords and phrases that your target audience is searching for, allowing you to create content that is optimized for those keywords.
Create a Content Strategy
A content strategy is a plan for creating, publishing, and managing your content. It should outline the types of content you will create, the topics you will cover, and the channels you will use to distribute your content. A content strategy will help you stay organized and ensure that your content aligns with your business objectives.
Write Quality Content
Creating quality content is crucial for the success of your content marketing efforts. Your content should be well-written, informative, and engaging. It should provide value to your target audience and position your business as an industry expert. Remember to use your target keywords in your content, but don’t stuff them in unnaturally.
Promote Your Content
Creating great content is only half the battle. You also need to promote your content to get it in front of your target audience. Share your content on your social media channels, email your subscribers, and reach out to influencers in your industry to promote your content.
Creating content for your business requires a strategic approach. By defining your business objectives, knowing your target audience, conducting keyword research, creating a content strategy, writing quality content, and promoting your content, you can create a successful content marketing campaign that drives results for your business.
Renata Entrepreneur: A Professional Content Writer
In today’s digital age, content is king, and businesses of all sizes rely heavily on content to promote their products or services, engage with their target audience, and establish their online presence. As a result, the demand for professional content writers has skyrocketed, and Renata Entrepreneur is one such writer who has made a name for herself in this highly competitive field.
Renata Entrepreneur is a highly skilled content writer who has spent years honing her craft and developing her writing skills. She is a versatile writer, capable of writing in a wide range of styles and tones, from informative and educational to persuasive and entertaining. Her ability to adapt to different writing styles and formats has made her an invaluable asset to her clients, who rely on her to create content that speaks to their target audience and delivers the desired results.
One of the reasons Renata Entrepreneur is such a sought-after content writer is her attention to detail. She takes the time to research her topics thoroughly, ensuring that the content she produces is accurate, relevant, and up-to-date. She also pays close attention to grammar, spelling, and punctuation, ensuring that her writing is free from errors that could detract from its quality and professionalism.
Another key skill that Renata Entrepreneur possesses is her ability to write in a way that engages and resonates with her target audience. She understands that effective content is not just about conveying information, but also about creating an emotional connection with the reader. By using the right words and phrasing, she can capture the reader’s attention and keep them engaged throughout the content.
Renata Entrepreneur is also highly collaborative, working closely with her clients to ensure that their vision and goals are reflected in the content she produces. She takes the time to understand their business and their target audience and uses this knowledge to craft content that speaks directly to their needs and interests.
In addition to her writing skills, Renata Entrepreneur also has a keen understanding of the digital landscape and how content fits into it. She is familiar with the latest trends in SEO, social media, and content marketing, and uses this knowledge to create content that is optimized for search engines and social media platforms, ensuring maximum visibility and engagement.
When landlords try to take advantage especially if it is personal I feel I have to say something.
Today I received a rent increase from my landlord. The contract I signed was valid until the 1st of April 2023 and when I questioned what would happen after that period the agent said there would be a price increase.
I am currently paying £655 and my landlord has just increased the rent to £865
I have redacted the name of the landlord and property address for security reasons.
The Maximum he can increase the rent to is £164.87 for a 2-bedroom property which equates to £819.87 Let’s round it off to £820 which is a difference of £45.00 he trying to overcharge per month.
I checked the prices of flats in my area and this is what I found (Dated 30/03/23):
I have never had an EPC report although my landlord tried to pass off the ground floor flat to be in the same condition as mine and I just handed back the report to the agent. I have never had an EPC inspection on my property, and although I may have one done privately, I have lived at the property for 24 years. I know I should have jumped on the property ladder years ago but things got in the way, long story which I will leave for another day.
I will not list all the things wrong with this flat but will just mention my previous articles about my concerns. I even published a page about Landlords & Tenants Useful links. I think my landlord and his agent friend think I was born yesterday.
This is the state of my walls and I have been told to just wash them down with bleach and soapy water. However each time I do it that it keeps coming back. Furthermore, my furniture is ruined as it also has black mold. I have now contacted ‘Rent Smart Wales’ and am waiting on a reply.
Tenants can ask their landlord to make energy performance improvements based on the EPC recommendations. (I have never had an EPC rating done in the whole 24 years I have lived at the property, although the landlord wanted to pass off the EPC certificate for the ground floor to be in the same condition as my flat).
I will calculate how much energy I have lost over the 24 years based on the report I am about to get. I do not trust my landlord to give me a report and I do not trust it will be legitimate.
My Meter Reading On the 1st of April 2023
Electricity: 21268
Gas: 2975
Since April 2018, unless they have been granted an exemption, landlords have not been permitted to rent out homes that have an EPC rating of F or G.
Cold
A cold home cannot be maintained at a temperature between 18°C to 21°C at a reasonable cost to the occupier. Living in cold conditions can cause serious health problems.
Landlords must:
Supply adequate heating in proper working order.
Ensure the property is insulated, meeting a minimum EPC E rating.
Repair broken windows and doors.
Tenants must:
Check if central heating (radiators or air vents connected to a central heat source, such as a boiler) is working properly.
If there is no central heating, make sure there is an alternative type of adequate heating throughout the property, such as storage heaters.
A low EPC rating indicates that your property does not retain heat very well and may be very cold during the winter. (I am not going to ask him to supply me with an EPC report because I do not trust him).
Ask your landlord to carry out some of the recommendations in the Energy Performance Certificate
Damp and mold
Damp and mold can cause or worsen respiratory problems, infections, allergies, or asthma. They can also affect the immune system, particularly in young children and those with certain medical conditions. Damp also contributes to excessive heat loss and puts up heating bills, as well as causing damage to build fabric and contents, including clothes and furniture.
Landlords must:
Tackle dampness including, if necessary, making repairs to the property’s structure and exterior (this includes repairs that are likely to be the cause of dampness and mold, such as leaking gutters) Make sure that the property is properly ventilated
Tenants:
Look out for damp patches on walls and ceilings, mold, peeling wallpaper, and condensation on windows. Check the property is adequately insulated, heated, and ventilated, for example, ensure you can open and close windows securely
Electrical hazards
Faulty wiring and old, untested electrical installations can lead to fires, shocks, burns, and even death. Wired fuses or cartridges present a much higher risk and are a significant fire hazard.
Landlords:
Make sure that electrical installations and electrical equipment supplied is safe at the outset of the tenancy
Regularly carry out basic safety checks to make sure that the electrical installations and appliances are safe and working
Carry out safety checks on electrical installations at least every 5 years (I have had one check in the last 24 years).
Tenants:
Check that the lights turn on and off and check that plug sockets are not coming loose from the wall (The Electrical Safety Inspections should have tested all plugs and sockets – which they failed to do and emitted from supplying me with a copy f the report).
Check there are no frayed or exposed cables or wires
Check there are Residual Current Devices (RCDs) protecting all circuits. (An RCD is a safety device that switches off electricity automatically if there is a fault)
Try to minimize the use of extension sockets and leads as this can be a fire risk
If you feel you do not have enough electrical sockets contact your landlord or local authority
Chemicals and hazardous substances
Asbestos If Asbestos is present landlords should seek professional advice on its removal.
Tenants your landlord should seek professional advice on its removal. You should not attempt to remove it yourself.
Asbestos was commonly used in building materials in the 1950s and 1960s as a material to resist the spread of fire. It was also used in Artex predominantly before 1985. However, it was not banned from use in new buildings until around 2000. Materials containing asbestos are generally safe if they are in good condition but if broken or damaged can release harmful fibers and dust into the air. You can find out more from the Health and Safety Executive (HSWE).
In certain parts of the country, there is a risk to health from exposure to radon gas and you can find more details from Public Health England. Lead from paint or water/waste pipes has the potential to cause nervous disorders, and mental health or behavioral problems. Paint with a high level of lead content tends to be found in older houses and dissolved lead is only likely in acidic (i.e. usually private) water supplies.
Health Issues
Because of this price increase, I can say my mental health has been affected. I am now going into a deep state of depression and to be honest considering I am supposed to be somewhat strong, I feel I cannot hold on much longer.
My landlord claims because of mortgage price increases he has had to increase the rent. Now let’s do the maths say his property is worth £500K and he has remortgaged the property say for 10 years he will have to pay just over £1000 per month but given the fact, there are two properties in the building and he already collects £1800 per month, increasing it at the expense of the vulnerable is unethical and immoral.
Because of my landlord, I am emotionally distressed:
“Call it a cry for help if you will but I am feeling really low”.
I need more work to come in so that I can pay this greedy individual.
To think he suffers from bipolar, he would be more understanding, seeing as he knows my daughter and I have disabilities.
Asking the Universe to help me
Dear Universe/God,
I am willing to see things differently. I surrender my fear and I choose to see this with love instead. Please help me to be a better person and get through this turmoil. Let me be healthy enough to continue my journey and help to motivate and empower others so that they do not feel helpless, at a loss or alone. Please Universe/God help me sell more of my services and get people to buy the one-word dot com domain names I have on my books. This in itself will turn my life around for the better. If there is anyone out that can help me to help the world by investing in me…Renata x
I plan to contact ‘Rent Smart Wales’ to get some advice before sending an email to my landlord and agent. I will also do some research and will add further information to the post including images to further help with my case.
04/04/23
I received a reply from Rent Smart Wales and this is what they said:
Dear Renata,
Thank you for contacting Rent Smart Wales.
Rent Smart Wales has been implemented to improve the standards of the Private Rented Sector by raising landlords & agents knowledge regarding the letting & managing of rental properties. We are not trained to give legal advice on legal matters between landlords, agents, tenants or third parties as this would be acting outside of our remit however, we always try our best to signpost customers to the relevant departments which may be able to offer assistance.
Please find the link for Fitness For Human Habitation Guidance: Property Conditions, as the Part 4 of the Renting Homes (Wales) Act 2016 sets out a landlord’s responsibility to provide dwellings that are safe and fit for human habitation.
In terms of EPC’s, since April 1st 2020, most rental properties in Wales should have an Energy Performance Certificate displaying a rating of E or above. If this is not the case, the property is likely failing to meet the Minimum Energy Efficiency Standard requirements set by the UK Government.
Please also check on our resources page for more information on the Renting Homes (Wales) Act 2016. Rent Smart Wales is not able to provide tailored advice in relation to Renting Homes; however if you do have any further queries once you have completed the training and read through the information above, you can email the Renting Homes team at Welsh Government on rentinghomes@gov.wales. Alternatively, you could seek independent legal advice.
If you wish for your data to be deleted, you will need to contact the Information Governance Team for Cardiff Council who can be contacted by emailing foi@cardiff.gov.uk or writing to Improvement and Information, County Hall, Cardiff, CF10 4UW.
If you require any further advice or assistance please contact us by phone to 03000133344, through the Contact Us Form on our website www.rentsmart.gov.wales/en/contact or via post to: Rent Smart Wales, PO Box 1106, Cardiff, CF11 1UA.
Today I made an order and realized after I received my online receipt Tesco had removed a couple of items. I proceeded then to go on their website after logging in knowing they use geolocation algorithms that the said items were plentiful.
I then proceeded to phone Tesco and was met with a COLD unsympathetic person.
I explained I have a DISABILITY and do not go out and have been a loyal Tesco shopper for many years (I did not say how many years, 35 to be precise, but whos counting).
You would think if I was in her shoes and someone came on to the phone complaining I would try to help the person, if my hands were tied I would pass the call to my manager.
Customer Service: 0330 123 4040
All she said was but we did not charge you, fair point. But what she failed to grasp is I am disabled and find it difficult to get up and down the stairs so to have two deliveries is going to put a strain on me.
I then said I was not going to pay for another £40 Tesco shop to get free delivery and for two items, I should not be charged a delivery fee when clearly the chicken breasts are in stock.
She said at the time of packing there were no suitable substitutions. The screenshot says otherwise. They stock up regularly so I do not believe the BS she was trying to feed me.
The customer service operator said she could not make me do anything. I said and I quote “you could waive the next delivery fee” and her reply was it is against company policy.
She was being awkward so I said I have a few websites and quoted the domains www.cymrumarketing.com and www.irenata.comwebsites and said Tesco will not want me to do a bad review as they stand to lose business if I was to write anything.
I think she was calling my bluff and did not believe what I was saying and for a minute it went silent before she continued to say “do what you want”.
I reiterated I am disabled and own www.disabilityuk.co.ukso you would think Tesco would use discretion to help disabled people but obviously, they don’t.
I could have said “do you know who I am“, although some days I do not know who I am🤣😂, instead I said “karma will pay you back”, before putting the phone down.
My daughter said I was harsh but then again if they don’t do any favours why should I be nice? Do I feel remorseful, sure I do because you do not know what someone is going through when you become angry with them.
In all honesty, the woman I spoke to was just doing her job but if she was not trained properly, then the onus is on Tesco.
So if she gets to read this “I am sorry for being a b#tch“!
However you have to look at it from my perspective I am now one meal down and have been backed into a corner for them to deliver an item that was not in stock apparently, but miraculously became available again a few hours later although now I have to pay the delivery fee, which could have been avoided if someone used their common sense in the first instance.
Perhaps this is Tesco’s way of making extra money, by getting people to make two shops instead of one?
Should retail customer service use discretion to maintain customer loyalty
In the world of retail, customer loyalty is key to success. While a company can attract new customers through marketing and advertising, keeping them coming back is a different story. Customer service plays a significant role in building a loyal customer base. One way to maintain customer loyalty is by using discretion in customer service interactions.
Discretion is the ability to make decisions based on individual circumstances rather than following strict rules or guidelines. In retail customer service, discretion allows employees to handle unique situations in a way that benefits the customer and the company. When employees are given the freedom to make decisions, they can provide personalized service that meets the customer’s needs.
For example, let’s say a customer wants to return an item but doesn’t have the original receipt. Instead of denying the return outright, an employee who uses discretion might offer the customer store credit or a refund for the lowest sale price of the item. By using discretion, the employee can make a decision that benefits both the customer and the company, instead of following a strict return policy that could leave the customer dissatisfied and less likely to shop at the store in the future.
Using discretion in customer service can also help build trust with customers. When employees are empowered to make decisions, customers feel like they are being heard and that their individual needs are being taken into account. This creates a positive experience for the customer and can lead to increased loyalty.
However, it’s important to note that discretion should be used judiciously. Employees should be trained on when and how to use discretion, and there should be guidelines in place to ensure that employees are making decisions that benefit both the customer and the company.For example, an employee should not use discretion to give a customer a discount that is not available to other customers. This could create resentment among other customers and damage the company’s reputation.
In addition, discretion should not be used as a way to avoid following policies or rules. Instead, it should be used to provide personalized service that meets the customer’s needs while also benefiting the company. By doing so, companies can build a loyal customer base that values the service and experiences they receive.
Conclusion
Using discretion in retail customer service can be an effective way to maintain customer loyalty. When employees are empowered to make decisions based on individual circumstances, they can provide personalized service that meets the customer’s needs and builds trust. However, discretion should be used judiciously and with guidelines in place to ensure that decisions benefit both the customer and the company. By doing so, companies can create a positive experience for customers that keeps them coming back.
To think I have been a loyal customer for 35 years you would think they would care. I am gutted that I opted out of their survey as I would give them my opinion there and then.
These PLC companies only care about sales and not about customer relations or people with disabilities.
The customer support operator did not care about keeping me as a loyal customer and did not care about keeping Tesco’s good name in order let alone losing business.
I give Tesco one star for their customer support performance today.
Maybe it is about time I start shopping elsewhere.
Why You Should Choose Renata Who Is The Editor & Content Writer Of Cymru Marketing Journal To Write Content, & Perform SEO And Digital Marketing.
Renata, the owner of several online publications, and editor of ‘Cymru Marketing Journal’ is an expert in content creation, SEO, and digital marketing. With her wealth of experience and knowledge, Renata is an ideal choice for anyone looking to enhance their online presence and drive more traffic to their website.
Content Creation:
Renata is an expert content creator who is well-versed in creating engaging and informative content that resonates with audiences. Her writing is high quality and optimized for SEO, ensuring that the content ranks well in search engine results pages. Renata can produce various content, including blog posts, articles, website copy, social media content, and more.
SEO:
Search Engine Optimization (SEO) is a critical aspect of any digital marketing strategy, and Renata is an expert in this field. She can conduct comprehensive keyword research and analysis to identify the most effective keywords to target for maximum impact. Renata can also optimize website content, metadata, and tags to improve search engine rankings and drive more traffic to your website.
Digital Marketing:
Renata has a vast amount of experience in digital marketing and understands how to use various online channels to promote brands and drive traffic. She can create and execute effective digital marketing campaigns across multiple channels, including social media, email marketing, and paid advertising. Renata is also skilled in analyzing data and using it to optimize marketing campaigns for maximum results.
Choosing Renata to write content, perform SEO, and do digital marketing for your business can have a significant impact on your online presence and ultimately your bottom line. With her expertise, Renata can help you attract more visitors to your website, engage with them through high-quality content, and convert them into paying customers.
Conclusion
Renata, is a highly skilled and experienced content creator, SEO specialist, and digital marketer. Choosing her to work on your digital marketing strategy can help you to achieve your business goals and drive growth. Renata also has over 11K connections on LinkedIn where she can share articles to spread brand awareness.
If you reach out to Renata she will give you free advice without obligation. She will first learn about your business and send you a free report, with the best marketing strategies.
Renata can write about Banking, Business, Environmental Issues, Finance, Health, Disabilities, Tech, AI, Robotics, and Politics.
Advice costs nothing, so give Renata a try, you have nothing to lose…
